Problem starting Advanced Steel 2017

[JOCOAUTO]

Buenas tardes me he descargado del asistente virtual el Advance Steel 2017 para estudiantes y al iniciar me sale esta imagen adjunta.

Ya tengo instalado el autocad 2017.

Que Problema se debe ya descargue ese archivo " odbcji32.ll " y aun asi no inicia el Advance.

Mucha gracias por la ayuda que me puedan brindar.

[natasha.l · Accepted solution]

Google Translate 

Good afternoon I downloaded the Advance Steel 2017 virtual assistant for students and from the beginning I get this attached image. I already have AutoCAD 2017 installed. What problem is already downloading that file "odbcji32.ll" and still does not start the Advance. Many thanks for the help you can give me.

Hello @JOCOAUTO,

This is mostly an English forum, I have translated your post for better feedback. 

I have listed some steps to prepare your system for download and installation in case you run into a problem. That may be the issue and a different method of download as well. 

1. Conduct a Clean Uninstall of the program use MSfixitTool to complete the uninstall 
2. Log in as an Administrator 
3. Empty your TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter 
4. Temporarily disable your Antivirus software & Firewall
5. Temporarily disable UAC:  Windows 7 , Windows 10 
6. Download all of the parts Autodesk Virtual Agent
7. Locate the download folder and extract (double click) part _001_00X.sfx.exe. If you have a permission issue right click and select, Run as administrator 
8. Files will be directed to C:\Autodesk
9. Follow the prompts to install the program

Let us know how it goes. 

[JOCOAUTO]

Thank you very much, follow the steps indicated.