Problem on the Renewal the Educational Licence

[Anonymous]

Hi,

today I received a notification that my Educational Licence is going to expire in 30 days. Since I am already eligible, I pressed the button "Renewal now" but it didn't work. Then, following the instruction here https://knowledge.autodesk.com/customer-service/account-management/autodesk-for-education/students-a... I logged in on the website and looked at the notifications. 

I don't have any notifications, so I don't know how to renew the license. Can you help me?

[natasha.l · Accepted solution]

Hello @Anonymous, 

The process you mentioned should have allowed you to re-verify your educational status and eligibility. Please 

reach out to Educational Support Team to have them review your account details. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Thank you, Natasha. I am sorry, I chatted with AVA but it didn't help me. How can I chat with a human? I think my problem will take just a couple of minutes to be solved...

[natasha.l · Accepted solution]

Hello @Anonymous, 

Unfortunately, there is no direct phone number or contact option for the educational support team. The online form is the option available right now, this will open a case then an agent will get in contact with you directly. 

Try to access AVA again by conducting the following: 

[cplach]

Same issue and support has told me to uninstall and reinstall programs which has not worked.

Tried using AVA and just created a support ticket (again) for the same issue that has been going on for over 15 days. I've attached a screen record of me following the exact steps requested of me along with trying to use the most recent RENEW email sent to me.