Not able to send invite

[eirik.fotland]

Hi
I am trying to invite my colleague to our team, but I am not able to press "Send invite" after entering his name and email. The button turns blue and looks ready to be clicked in both the invite single and invite multiple tab, but it does not react. We have an available seat to AutoCAD LT.

Thank you

[natasha.l · Accepted solution]

Hello @eirik.fotland, 

Try using a different browser, try logging back in. If the issue persists, please contact customer service they should be able to guide you through this & verify that the seat is available. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[eirik.fotland · Accepted solution]

Solved by customer service. My colleague had deleted his user a month ago, and the deletion process takes about 90 days. He must use a different email until he can recreate his account.