New subscriptions but not showing in account

[dowler1442]

Hi all, hoping you can help.

The company i work for just bought two brand new licenses for Fusion. 

We've had confirmation that they are paid for and active, but when opening my account details, i can only see the two Autocad licenses we already have.

I've asked for help directly from Autodesk but they just gave me a link to the license page again.

I can't assign Fusion to a seat as it doesn't show that we've even bought it.

Autodesk email reply:

"Not sure what I am to do for you?

Maybe you need to assign product access.

You’re the primary meaning you assign the seats etc

https://www.autodesk.com/support/account/admin/users/assign-access

and/or

https://manage.autodesk.com/uma/product-list/products"

Please help!

[pendean]

Were the licenses purchase with your email address/Autodesk Account/your contact info, or with someone else'?

Or... do you just need to log-out then log-back in?

[dowler1442]

Thanks for replying 🙂

My boss bought them using his email. Obviously they need to be tied to my/my colleague's account but i have no information how to do that, and Autodesk gave the reply above.

To be fair, we only bought them a couple of days ago. I'm hoping for some introductory advice at some point from AD, just keen to get using it!

[pendean · Accepted solution]

The email address that made the purchase owns the licenses.

Did the boss use your email address, or theirs? That email address is the only account that can assign them to anyone else, and that includes you, regardless of your title.

HTH

[dowler1442 · Accepted solution]

They managed to assign the licence across to our email addressed, all sorted now. Thanks for your help.

[handjonathan]

Hi @dowler1442 

Thanks a lot for posting your question to the forums!   Glad you got it all sorted and all it working now. 
 
We look forward to hearing back from you with more information so we can help you as a community!