Network License Manager and Remote Office

[paltomare]

Having an issue with my remote office which I will attempt to explain.

My main office is in Long Beach, CA where I have my Primary Domain Controller with NLM installed serving 14 BDSP licenses.

I recently opened a Chicago office and had my staff there connected to the Long Beach server via a VPN.

This worked well for NLM but opening files has been dreadfully slow.

I am in the process of implementing Panzura which should resolve these issues. One of the first steps is to install a local Domain Controller in Chicago and have users there authenticate to that server.

Here is where I ran into trouble. Now that Chicago users are authenticating to the Chicago server they are no longer getting the licenses from NLM on the LB server. They are still connected via the VPN and have access to files on the LB server, they are just not getting the license.

I'm sure there is a solution to this if someone could help.

Thanks,

Paul

[DarrenP]

is there an error message?

[paltomare]

They get the attached messages.

[DarrenP]

can you ping the license server machine by name from those computers?

[paltomare]

Yes, I can

However if I put the same name in the FlexNet License Finder dialog box, it returns an error.

[DarrenP]

can you put in the IP address of the license server in that box and see if it works

[paltomare]

I tried the IP but no luck. I can ping the IP however.



Sent from my Verizon Wireless 4G LTE smartphone

[DarrenP · Accepted solution]

it could be possibly timing out: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-...

[paltomare]

Could be.

Latency between offices typically averages 75ms but today I'm seeing an average of 212ms.

This all started though when we switched the authentication to the Chicago server.

I'm going to temporarily change it back to LB and see if they can get to NLM.

[paltomare]

Changing authentication back to LB didn't help, but following these set of instructions did work.

1. Right-click My Computer. Click Properties.
2. In the System Properties dialog box, click the Advanced tab.
3. On the Advanced tab, click Environment Variables.
4. In the Environment Variables dialog box, under System Variables, click New.
5. In the New User Variable dialog box, enter FLEXLM_TIMEOUT for the name and 1000000 for the value.
6. Click OK to close each dialog box.
7. Launch the Autodesk application.

So it seems to be a latency issue after all that just coincided with the server switch we made.

Thank you for your help!