network license could not be obtained Error 0.0.0

[Anonymous]

I have a single server Network License for Education for Autodesk 2016 with the nework license management tool setup on my server and running.

I downloaded and installed the full package onto a Win 8.1 machine, which was used to make our image for the other 8.1 machines. (i.e. I did not create a deployment, I installed the software on one machine and duplicated the image

When I try to run the software, I get the following error message:

*****

A valid license could not be obtained by the network license manager.

If you are still unable to access a license, contact your system administrator.

Error [0.0.0]

*****

After clicking okay I get this error

*****

The software license check out failed.

Error 20

*****

Any ideas/ suggestions are appreciated.

[Otto]

Hello swolcott and welcome to the Autodesk community!

It looks like you’re receiving an error: "Contact your administrator to request permission to use this product". This error occurs due to not have permissions assigned. The following articles should help you resolve the problem:

"Contact your administrator to request permission to use this product."

Desktop Subscription customers get “Establish an internet connection to continue” error at login

Quick Start Guide: Setting up your Autodesk Desktop Subscription Software

Did that work? If so, please accept this solution so that others can benefit from this information. If not, please reply with additional details so that other community members can assist.

[DarrenP]

you need to be running at least Flex LM 11.12

[Anonymous]

Thank you for the quick response. I am running v 11.12.1.4.

Any other ideas?

[DarrenP]

did you confirm Flex LM is seeing the licenses correctly?

run a status enquiry on Flex LM

[Anonymous]

It is.

I have found the issue, When set up the installation, it has you "enter the name of the server that will run the Network License Manager". In going back through my notes, I realized I entered the wrong server name.

The question has now changed to: Is there a way to change the server name on the local machine, post-installation; or do I have to redo 300 laptops? And do I need to make that question a separate post?

[DarrenP · Accepted solution]

yes you can use this

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-specify-license-se...

[administrator]

Hi,

Reinstall your LMtools to the latest version 11.13. It will work, you will be required to uninstall the previous versions(LMtools) on your server.

LMtool 11.13

[travis_cadnetics]

And what if that didnt work? Any suggestions? 2018 versions are getting licenses fine, but not 2019.

[travis_cadnetics]

Nevermind, The service must not have stopped on the uninstall of the old version. After installing the new version, I had to force a service stop and restart the service, then all was good.