Recently, Navisworks has stopped working and I receive the following error message and Navisworks shuts down - "Licensing Error" and "Error 9 occurred when requesting license information".
This has not occurred during installation - the programme has been working previously.
Any help is appreciated as we urgently need to use the programme.
Welcome to the community...
Is your Navisworks a standalone/single user license or based on a network license?
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Thanks for the update.. Perhaps Autodesk is having an issue authorizing it because every time you launch the application and you have a live internet connection it checks the authorization and resets the 30 day authorization counter.
But here's what you can do...
I stole this wording/reply from my buddy @Darin.Green, so he takes all the credit for the steps..
Close the application
Please note, folders of C:\Programdata and C:\Users\[Username]\Appdata (listed below) are hidden folders and you may need to adjust your viewing settings.
On your computer, navigate to: C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2017.0.0.F [<Product Key> is the product key of the Autodesk Application you have]
Delete the LGS.data file.
Navigate to C:\Users\[username]\AppData\Roaming\Autodesk\ folder
Delete the ADUT folder and it's contents
Start the application.
When you start the application, it will prompt you to choose one of the following:
Login - 30 day trial licenses
Serial Number - Standalone and Single-User activation
Network - Network License server for obtaining licenses from a machine on your network
Choose the option that matches your license.
Good luck and let us know if that resolved the problem. If it doesn't you may have to log a support case with Autodesk. If other posting pop up about this than its an indication Autodesk is having an issue at their end.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.