My serial number doesn't activate my product

[Anonymous]

Hello,

I seem to be having an issue that the technical team are have great difficulty fixing.

I recently purchased a new licence for Autocad LT 2017 for mac , but when my Autocad LT prompt me to insert the new serial number in, it doesn't work.

i dont get any error message, it simply brings up the activation prompt again. Aside from this, I get an email from Autodesk saying "Thank you for registering" with a confirmation of serial number etc.

The only way I can actually use the product is with the 30 day free trial and my days are now numbered, even though I have paid for the licence.

Can anyone help please?

[rkmcswain]

We here, are just users like you. You're going to have to contact your reseller, or Autodesk if you rented directly from them.

• Here are the various Autodesk support offerings. You may need to be logged into your Autodesk Account in order to see an accurate list of the options available to you.

• If your support options allow you to submit a Support Request, you can do that here.

• You may be able to schedule a time for Autodesk Support to call you.

• Everyone has the ability to leave Autodesk feedback on their support, or any other subject.

[Mark.Lancaster]

@Anonymous

When you say activation windows comes up again..  What activation window are you seeing?  Share a screen shot but make sure to remove any sensitive information such as your serial #.

Is the window you are seeing Contact your Admin?  Or one that indicated Renew Subscription?

[Anonymous]

Hello,

Please see the photo.

It's totally baffling me. Sign in works, but doesn't recognise that i have the licence and is going onto free trial mode.

[Mark.Lancaster]

@Anonymous

Now this article is for Windows so I'm not sure where the information resides under a MAC.  @Darin.Green can you clarify?

[natasha.l]

Hello @Anonymous,

Thanks for being a member & posting to the community.

I would try to remove the files located in these locations to reset the licensing on a Mac & try to activate the product again.

All Autodesk Products will be effected when conducting these steps, just so you are aware. 

You don't get a serial number when you renew your subscription (Mac)

1. Close your Autodesk program.

2. Delete the three (3) files prefixed with adskflex from the following folder:

    /Library/Preferences/Flexnet Publisher/FLEXnet

3. Remove all files from the following folder:

   /User/username/Library/Application Support/Autodesk/ADUT

4. Go to the following folder:

   /Library/Application/Support/Autodesk/CLM/LGS/<product key>_<product version>

5. In this folder, do one of the following:

   • Open the LGS.DATA file, change the value to _STANDALONE, and save the file 

     OR

   • Delete the contents of the folder & create a txt file with _STANDALONE in this folder 

6. When you launch your Autodesk software Enter the Serial Number

Let us know how this turns out. 

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Thanks, but it didn't work. Same issue

[natasha.l · Accepted solution]

Hello @Anonymous,

Try a Clean Uninstall for MAC then reinstall and activate. Also, make sure you are using 827I1 an I. 

Let us know how this turns out. 

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Hello,

I tried that already. No luck 😞

[Anonymous]

Thanks,

The clean uninstall worked