Installation & Licensing

Installation & Licensing

Reply
*martin, jason
Post 11 of 30

Re:

06-29-2000 07:15 AM in reply to: *Fisk, Justin
I've tried it and got it to work (with a2k only not adt). It's not working
now as I rebuilt the client machine for something else. You do know about
the adesksys.dll fix right? I'll try to locate a machine that I can install
w2k and and try to get it to work again. You might try installing some
network monitoring software and try to figure out what the failure is. I've
not tried analyzing the network traffice to/from adlm but it could be
interesting.

jason martin
frankfurt-short-bruza

Justin Fisk wrote in message
news:395A56B3.EF33906E@csd-eng.com...
> I am assumeing that the server has nothing to do with it, I have ACAD LT98
> ADLM running on the same machine and it works fine. BTW the our ADLM
machine
> is Windows 98 based Pent 75. (it works great). This is a windows 2000
> problem.
> Justin Fisk
>
> jason martin wrote:
>
> > I know this isn't what you want to hear but build a NT4 box out of a
486,
> > install adlm and set it in the corner. The only time we connect a
monitor
> > to ours is to install an NT service pack.
> >
> > Not much help but it will work.
> >
> > jason martin
> > frankfurt-short-bruza
> >
> > Jeff Portman wrote in message news:ef2569d.5@WebX.SaUCah8kaAW...
> > > Justin:
> > >
> > > Can't help you, but I can confirm that you aren't alone - I'm having
the
> > > same problem.
> > >
> > > Jeff
> > >
> > > "Justin Fisk" wrote in message
>
*martin, jason
Post 12 of 30

Re:

06-29-2000 08:58 AM in reply to: *Fisk, Justin
Yea - Mine is doing it also. Just created a new win2k install and installed
adt2. Adt2 works fine (which is all I tried before) as long as no adt
commands are tried.
Below is what I think the relavant portion of my adlm.log is (verbosity = 9)

00-Jun-29 10:34:37: me@w2k [0]: RECV #1 RQ w.
00-Jun-29 10:34:37: me@w2k [0]: Keydir set to .
00-Jun-29 10:34:37: me@w2k [0]: No keydir sent with WHERERU packet.
00-Jun-29 10:34:37: me@w2k [0]: SEND #1 RP w SAR L 19 TL 0.
00-Jun-29 10:34:37: me@w2k [0]: -------------- LISTEN --------------.
00-Jun-29 10:34:37: me@w2k [0]: bury_zombies: Too soon for next cleanup.
00-Jun-29 10:34:37: me@w2k [0]: Packet from x.x.x.117 (Remote).

(see jerry - I didn't send the whole log, Username and machine name have
been forged and network information edited)
I was logged in as an administrator on the machine called w2k. This is from
a netwok install of adt (exe's on the server). I also tried replacing the
adesksys.dll file in the license managers adlm folder with the new one and
still nothing.

I've tried using the acadserver as the host name as well as the fqdn. I can
ping the adlm server by both host, fqdn, and netbt names so it's not name
resolution.

I am kindof confused about the log though. The last line indicates that the
user was me@w2k pacet from our subnet's 117 address but that address belongs
to a nt4 client, not the w2k machine. The ip address the w2k machine is
x.x.x.4??

sorry I'm no more help.

jason martin
frankfurt-short-bruza
jason martin wrote in message
news:ef2569d.9@WebX.SaUCah8kaAW...
> I've tried it and got it to work (with a2k only not adt). It's not
working
> now as I rebuilt the client machine for something else. You do know about
> the adesksys.dll fix right? I'll try to locate a machine that I can
install
> w2k and and try to get it to work again. You might try installing some
> network monitoring software and try to figure out what the failure is.
I've
> not tried analyzing the network traffice to/from adlm but it could be
> interesting.
>
> jason martin
> frankfurt-short-bruza
>
> Justin Fisk wrote in message
> news:395A56B3.EF33906E@csd-eng.com...
> > I am assumeing that the server has nothing to do with it, I have ACAD
LT98
> > ADLM running on the same machine and it works fine. BTW the our ADLM
> machine
> > is Windows 98 based Pent 75. (it works great). This is a windows 2000
> > problem.
> > Justin Fisk
> >
> > jason martin wrote:
> >
> > > I know this isn't what you want to hear but build a NT4 box out of a
> 486,
> > > install adlm and set it in the corner. The only time we connect a
> monitor
> > > to ours is to install an NT service pack.
> > >
> > > Not much help but it will work.
> > >
> > > jason martin
> > > frankfurt-short-bruza
> > >
> > > Jeff Portman wrote in message news:ef2569d.5@WebX.SaUCah8kaAW...
> > > > Justin:
> > > >
> > > > Can't help you, but I can confirm that you aren't alone - I'm having
> the
> > > > same problem.
> > > >
> > > > Jeff
> > > >
> > > > "Justin Fisk" wrote in message
> >
>
*Schmidt, John
Post 13 of 30

Re:

06-29-2000 09:36 AM in reply to: *Fisk, Justin
Jerry,

We have a large client who's having the exact same problem
as everyone else here with ADT2 running on a Win2K client.
Tha plain AutoCAD portion works fine, but when trying any
ADT2 commands, he's getting the same errors as everyone else
here. He has all the latest updates for all programs,
including the new .dll file.

It looks like there's a real problem issue running the
network version of ADT2 on Win2K clients.

John
*Fisk, Justin
Post 14 of 30

Re:

06-29-2000 10:35 AM in reply to: *Fisk, Justin
Ok, now that we all know that there is an issue with Win2K and ADT2(network
version) how can we get Autodesk to fix the problem for we can use the damn
software to it's fullest extent (I paid for ADT2 not ACAD2000). Who can we
contact?
Justin Fisk

Justin Fisk wrote:

> I am assumeing that the server has nothing to do with it, I have ACAD LT98
> ADLM running on the same machine and it works fine. BTW the our ADLM machine
> is Windows 98 based Pent 75. (it works great). This is a windows 2000
> problem.
> Justin Fisk
>
> jason martin wrote:
>
> > I know this isn't what you want to hear but build a NT4 box out of a 486,
> > install adlm and set it in the corner. The only time we connect a monitor
> > to ours is to install an NT service pack.
> >
> > Not much help but it will work.
> >
> > jason martin
> > frankfurt-short-bruza
> >
> > Jeff Portman wrote in message news:ef2569d.5@WebX.SaUCah8kaAW...
> > > Justin:
> > >
> > > Can't help you, but I can confirm that you aren't alone - I'm having the
> > > same problem.
> > >
> > > Jeff
> > >
> > > "Justin Fisk" wrote in message
*martin, jason
Post 15 of 30

Re:

06-29-2000 11:27 AM in reply to: *Fisk, Justin
You can try this
http://www.autodesk.com/supp/resource/phonespt/safenet.htm

It costs $65 per call but should (eventually) work. I haven't tried it with
autodesk but microsoft has a similar service called PSS and they charge $195
per call, but if you can show them that it is an actual bug then they will
refund your money. This site indicates "No charge for verified software
defect-related problems"

I think that with as many of us experiencing this as there are it should be
a "software defect-related problem". I've been through this before with
another problem with a2k and they were very good to work with but the fix to
about 3 months.

If they can't reproduce the problem on their end have them call me (they
should still have my name and number somewhere) and maybe they can figure
out what it is that we're doing that causing the license not to be pulled

hth

jason martin
frankfurt-short-bruza

Justin Fisk wrote in message
news:395B88C4.A55EA780@csd-eng.com...
> Ok, now that we all know that there is an issue with Win2K and
ADT2(network
> version) how can we get Autodesk to fix the problem for we can use the
damn
> software to it's fullest extent (I paid for ADT2 not ACAD2000). Who can
we
> contact?
> Justin Fisk
>
> Justin Fisk wrote:
>
*Portman, Jeff
Post 16 of 30

Re:

06-29-2000 11:46 AM in reply to: *Fisk, Justin
Don't know that tech support is really under any pressure to fix this. See,
Autodesk doesn't list ADT2 as being Windows 2000 compatible. In otherwords,
if we can make it work, great. Otherwise we're on our own until they see fit
to fix the problem. (I have this terrible feeling that the "solution" will
involve an upgrade, but maybe I'm just paranoid. Then again, they DID fix
Acad2k for Win2k, so maybe they're just still working on a solution.)
Anybody from Autodesk care to comment?

Jeff

"jason martin" wrote in message
news:ef2569d.13@WebX.SaUCah8kaAW...
> You can try this
> http://www.autodesk.com/supp/resource/phonespt/safenet.htm
>
> It costs $65 per call but should (eventually) work. I haven't tried it
with
> autodesk but microsoft has a similar service called PSS and they charge
$195
> per call, but if you can show them that it is an actual bug then they will
> refund your money. This site indicates "No charge for verified software
> defect-related problems"
>
> I think that with as many of us experiencing this as there are it should
be
> a "software defect-related problem". I've been through this before with
> another problem with a2k and they were very good to work with but the fix
to
> about 3 months.
>
> If they can't reproduce the problem on their end have them call me (they
> should still have my name and number somewhere) and maybe they can figure
> out what it is that we're doing that causing the license not to be pulled
>
> hth
>
> jason martin
> frankfurt-short-bruza
>
> Justin Fisk wrote in message
> news:395B88C4.A55EA780@csd-eng.com...
> > Ok, now that we all know that there is an issue with Win2K and
> ADT2(network
> > version) how can we get Autodesk to fix the problem for we can use the
> damn
> > software to it's fullest extent (I paid for ADT2 not ACAD2000). Who can
> we
> > contact?
> > Justin Fisk
> >
> > Justin Fisk wrote:
> >
>
*milana, jerry
Post 17 of 30

Re:

06-29-2000 02:55 PM in reply to: *Fisk, Justin
We are looking at this situation.
You are correct that ADT was developed prior to the release of Windows 2000
and is thus not 'supported' on the OS. This means we will do what we can
but if something major is required to make the product work on the OS, you
may have to wait for an upgrade. As application developers, we do not have
control over compatibility with future operating systems, your OS developer
has control over that.
I will update this news group when I find out more information on this
specific problem.

Jerry Milana,
Autodesk Product Support

"Jeff Portman" wrote in message news:ef2569d.14@WebX.SaUCah8kaAW...
> Don't know that tech support is really under any pressure to fix this.
See,
> Autodesk doesn't list ADT2 as being Windows 2000 compatible. In
otherwords,
> if we can make it work, great. Otherwise we're on our own until they see
fit
> to fix the problem. (I have this terrible feeling that the "solution" will
> involve an upgrade, but maybe I'm just paranoid. Then again, they DID fix
> Acad2k for Win2k, so maybe they're just still working on a solution.)
> Anybody from Autodesk care to comment?
>
> Jeff
>
> "jason martin" wrote in message
> news:ef2569d.13@WebX.SaUCah8kaAW...
> > You can try this
> > http://www.autodesk.com/supp/resource/phonespt/safenet.htm
> >
> > It costs $65 per call but should (eventually) work. I haven't tried it
> with
> > autodesk but microsoft has a similar service called PSS and they charge
> $195
> > per call, but if you can show them that it is an actual bug then they
will
> > refund your money. This site indicates "No charge for verified software
> > defect-related problems"
> >
> > I think that with as many of us experiencing this as there are it should
> be
> > a "software defect-related problem". I've been through this before with
> > another problem with a2k and they were very good to work with but the
fix
> to
> > about 3 months.
> >
> > If they can't reproduce the problem on their end have them call me (they
> > should still have my name and number somewhere) and maybe they can
figure
> > out what it is that we're doing that causing the license not to be
pulled
> >
> > hth
> >
> > jason martin
> > frankfurt-short-bruza
> >
> > Justin Fisk wrote in message
> > news:395B88C4.A55EA780@csd-eng.com...
> > > Ok, now that we all know that there is an issue with Win2K and
> > ADT2(network
> > > version) how can we get Autodesk to fix the problem for we can use the
> > damn
> > > software to it's fullest extent (I paid for ADT2 not ACAD2000). Who
can
> > we
> > > contact?
> > > Justin Fisk
> > >
> > > Justin Fisk wrote:
> > >
> >
>
*Fisk, Justin
Post 18 of 30

Re:

06-30-2000 05:54 AM in reply to: *Fisk, Justin
Here's something you may want to pass on to the ADT team. I have upgraded some
workstations from Windows NT to Windows 2000 and the software works! When I do
a clean install on Windows 2000 it doesn't work. Maybe this points to a dll or
a registry file that is retained in the upgrade process that is just overwritten
in the clean install.
Justin Fisk

jerry milana wrote:

> We are looking at this situation.
> You are correct that ADT was developed prior to the release of Windows 2000
> and is thus not 'supported' on the OS. This means we will do what we can
> but if something major is required to make the product work on the OS, you
> may have to wait for an upgrade. As application developers, we do not have
> control over compatibility with future operating systems, your OS developer
> has control over that.
> I will update this news group when I find out more information on this
> specific problem.
>
> Jerry Milana,
> Autodesk Product Support
>
> "Jeff Portman" wrote in message news:ef2569d.14@WebX.SaUCah8kaAW...
> > Don't know that tech support is really under any pressure to fix this.
> See,
> > Autodesk doesn't list ADT2 as being Windows 2000 compatible. In
> otherwords,
> > if we can make it work, great. Otherwise we're on our own until they see
> fit
> > to fix the problem. (I have this terrible feeling that the "solution" will
> > involve an upgrade, but maybe I'm just paranoid. Then again, they DID fix
> > Acad2k for Win2k, so maybe they're just still working on a solution.)
> > Anybody from Autodesk care to comment?
> >
> > Jeff
> >
> > "jason martin" wrote in message
> > news:ef2569d.13@WebX.SaUCah8kaAW...
> > > You can try this
> > > http://www.autodesk.com/supp/resource/phonespt/safenet.htm
> > >
> > > It costs $65 per call but should (eventually) work. I haven't tried it
> > with
> > > autodesk but microsoft has a similar service called PSS and they charge
> > $195
> > > per call, but if you can show them that it is an actual bug then they
> will
> > > refund your money. This site indicates "No charge for verified software
> > > defect-related problems"
> > >
> > > I think that with as many of us experiencing this as there are it should
> > be
> > > a "software defect-related problem". I've been through this before with
> > > another problem with a2k and they were very good to work with but the
> fix
> > to
> > > about 3 months.
> > >
> > > If they can't reproduce the problem on their end have them call me (they
> > > should still have my name and number somewhere) and maybe they can
> figure
> > > out what it is that we're doing that causing the license not to be
> pulled
> > >
> > > hth
> > >
> > > jason martin
> > > frankfurt-short-bruza
> > >
> > > Justin Fisk wrote in message
> > > news:395B88C4.A55EA780@csd-eng.com...
> > > > Ok, now that we all know that there is an issue with Win2K and
> > > ADT2(network
> > > > version) how can we get Autodesk to fix the problem for we can use the
> > > damn
> > > > software to it's fullest extent (I paid for ADT2 not ACAD2000). Who
> can
> > > we
> > > > contact?
> > > > Justin Fisk
> > > >
> > > > Justin Fisk wrote:
> > > >
> > >
> >
*Portman, Jeff
Post 19 of 30

Re:

06-30-2000 07:39 AM in reply to: *Fisk, Justin
Justin:

I just corresponded with one other person today who relayed the same info:
Upgrading from NT4.0 to Win2k allows ADT2 to work fine - it's the clean
Win2k installs that are killing us.

Looks like we really need a Windows "downgrade" package, not a ADT
"upgrade". (Well, ok, an ADT upgrade would be great, but not just to solve
this problem.)

Anybody out there know if this would be as simple as copying a few files off
the NT 4.0 cd into the appropriate directories of Win2k?

Jeff

"Justin Fisk" wrote in message
news:395C988C.46C8A3D8@csd-eng.com...
> Here's something you may want to pass on to the ADT team. I have upgraded
some
> workstations from Windows NT to Windows 2000 and the software works! When
I do
> a clean install on Windows 2000 it doesn't work. Maybe this points to a
dll or
> a registry file that is retained in the upgrade process that is just
overwritten
> in the clean install.
> Justin Fisk
>
> jerry milana wrote:
>
> > We are looking at this situation.
> > You are correct that ADT was developed prior to the release of Windows
2000
> > and is thus not 'supported' on the OS. This means we will do what we
can
> > but if something major is required to make the product work on the OS,
you
> > may have to wait for an upgrade. As application developers, we do not
have
> > control over compatibility with future operating systems, your OS
developer
> > has control over that.
> > I will update this news group when I find out more information on this
> > specific problem.
> >
> > Jerry Milana,
> > Autodesk Product Support
Explorer
1 Post
Post 20 of 30

Re:

06-30-2000 12:07 PM in reply to: *Fisk, Justin
Everyone and AutoDesk: We are seeing a similar problem with LDD2 on Win2k,
trying to talk to a TCP/IP AdLM. We get the same "Unable to send license\
daemon message" error reported at the top of this thread.
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