Maya only opens blank Output panel lmu.exe crashes

[weberka]

I have the student version of Maya, trying both 2015 and 2016, and same problem.

When I open maya, all that pops up is a blank output box, no text or anything in it, just blank. 

I got into my Reliability manager to see why it crashed, and I find this:

Faulting Application Path: C:\Program Files\Common Files\Autodesk Shared\AdLM\R11\LMU.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: LMU.exe
Application Version: 11.0.15.0
Application Timestamp: 548ad7a7
Fault Module Name: wintab32.dll
Fault Module Version: 8.0.2016.1013
Fault Module Timestamp: 57fef744
Exception Code: c0000005
Exception Offset: 000000000000fb0e
OS Version: 10.0.15063.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 9b5a
Additional Information 2: 9b5a8956a4d0beaea4e3262fbec85666
Additional Information 3: a99d
Additional Information 4: a99dfc48a740c50a6c6fbea92ea86e7b

Extra information about the problem
Bucket ID: c15c3e88898d083b5c31d27843d31770 (120747726866)

I have erased Maya from my entire computer, restarted and reinstalled both 15 and 16 and still get the exact same issue. I have searched the internet far and wide for solutions and I can't get it to work.

I have disabled several services, internet explorer, opened in different compatibility modes, administer permission and even went back on my drivers, nothing made a difference. I'm really desperate to get a solution, anything would help!

[natasha.l]

Hello @weberka,

Thank you for posting I see you have the Windows 10 Creators update installed. I have created a post regarding this issue Windows 10 Creators Update | 3ds Max & Maya. The suggestion is to roll it back. 

I hope this is helpful to you. 

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

[weberka]

Thanks for the suggestion!

I rolled back, had to reinstall Maya 2016, same issue.

Description
Faulting Application Path: C:\Program Files\Common Files\Autodesk Shared\AdLM\R11\LMU.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: LMU.exe
Application Version: 11.0.15.0
Application Timestamp: 548ad7a7
Fault Module Name: wintab32.dll
Fault Module Version: 8.0.2016.1013
Fault Module Timestamp: 57fef744
Exception Code: c0000005
Exception Offset: 000000000000fb0e
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 9b5a
Additional Information 2: 9b5a8956a4d0beaea4e3262fbec85666
Additional Information 3: aefe
Additional Information 4: aefea9675192b3d52994c6852e514bbf

Extra information about the problem
Bucket ID: c15c3e88898d083b5c31d27843d31770 (120747726866)

[weberka · Accepted solution]

Hey guys! 

After much much more trouble, I got a suggestion from a friend who noticed the WinTab32.dll was causing the crash. I located the file, moved it over to the desktop and restarted Maya. And it worked! 

I have a tablet hooked up to my computer, and thus have wacom drivers, which I guess was interfering with Maya all of a sudden (despite never having a problem before!) Either way, I hope this thread helps some others in the future if it ever comes up again!

[natasha.l]

Hello @weberka,

Thank you for contributing to the community and letting us know what the issue was. This may help someone in the future. 

Keep posting.