Announcements
Attention for Customers without Multi-Factor Authentication or Single Sign-On - OTP Verification rolls out April 2025. Read all about it here.

Maya doesn't show up in "All Products & Services" list

diemobarz
Contributor

Maya doesn't show up in "All Products & Services" list

diemobarz
Contributor
Contributor

Dear Autodesk Staff,

 

after re-purchasing Maya (subscription) I can't see the product in my autodesk account. Unfortunately I need the product key and serial number asap to start to work. How long does it usually take to show up here? Why doesn't that work instantly? In the "billing & orders" section the purchase entry is already there. 

 

In the order details it says:

How to get started
When you start your software, select Sign In on the "Let's Get Started" screen and enter your Autodesk ID (email address and password used to create your Autodesk Account). 

 

But when I do so, I can't activate the product key and serial number that are filled in automatically. (guess it's the information it stores from last time opened, thus old serials?)

0 Likes
Reply
Accepted solutions (1)
1,227 Views
5 Replies
Replies (5)

Mark.Lancaster
Consultant
Consultant

@diemobarz

 

This is not Autodesk.  This is mainly a peer to peer network where user's are assisting other user's like your self.  However since we have no insight into your Autodesk Account, I'm assuming by the information you provided it sounds like you have a CLIC license.  This is a cloud based license and there's no serial #/product key required.  However you said its showing serial #/product key filled in already from existing seat.   What version is this from the existing seat?  If its 2017/2018 perform a license reset per these steps.

 

Please note, folders of C:\Programdata and C:\Users\[Username]\Appdata (listed below) are hidden folders and you may need to adjust your viewing settings.

 

First make sure you're signed out of the desktop app and A360 (both are located in your Windows system tray

 

On your computer, navigate to

 

2017 Version: ​​C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2017.0.0.F  [<Product Key> is the product key of the application you have]

 

2018 Version: ​​C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2018.0.0.F  [<Product Key> is the product key of the application you have]

 

Delete the LGS.data file.
Navigate to C:\Users\[username]\AppData\Roaming\Autodesk\ folder
Delete the ADUT folder and it's contents

 

When you start the application, it will prompt you to choose one (that matches your license) of the following:

Login - 30 day trial or CLIC (Cloud Based) licenses
Serial Number - Students, Standalone and Single-User Term Based activation
Network - Network License server for obtaining licenses from a machine on your network

One final thing..  Its the weekend and if there's something wrong with your account, you will have to wait until Monday.  If you need to work today you can put your application in a 30 day trial until its resolved.  If the above information doesn't work (besides the trial mode), you can contact an Autodesk Agent here on Monday.   Just remember for the future this forum is not an official way to contact Autodesk for support.  To get support you have to create a case through your Autodesk account or contact the correct department using this information.

 

Good luck and report back on your progress

 

 

 

 

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

0 Likes

diemobarz
Contributor
Contributor

Thank you very much, Mark. I appreciate pointing out that this is a users forum and not the right way to get Autodesk support.

 

The way you described how to delete existing license is for windows machines. As I work on mac system I guess I have to research a way to delete them here, but should work.

 

But wait... product details are showing up now. Try to set up a new license now and will get back to you afterwards.

 

0 Likes

Mark.Lancaster
Consultant
Consultant

@diemobarz

 

You can review this article for the MAC OS.   Also its important to inform us of your operating system..  Most times the users that support this forum assume you have a Windows OS.  Smiley Wink

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

0 Likes

diemobarz
Contributor
Contributor
Accepted solution

@Mark.Lancaster Thank you very much.

 

I contacted the autodesk support and got this article from them working:

You don't get a serial number when you renew your subscription (Mac)

 

I guess it's nearly the same solution you mentioned.

0 Likes

natasha.l
Alumni
Alumni

Hello @diemobarz,

 

Yes, the steps in the article will help you reset the licensing & hopefully get the licensing information cleared so you can sign in with the new subscription credentials. 

 

 

 

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

 

 



 

 

0 Likes