Maya 2020 won't launch

[Anonymous]

I downloaded Maya 2020 last year and it was working perfectly. I did delete the app and now I am trying to launch the app but the icon would bounce then stops without launching. I am using macOS Big Sur version 11.1.

I think I have issues with Autodesk Desktop Licensing Service. I did try to follow the following:

https://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/When-you-...

However, I do not have "Maya Terminal" in the folder Maya2020 (step 4). I also tried to follow the uninstallation instructions but again my "Flexnet Publisher" folder is empty.

I tried launching Maya through terminal:

"/Applications/Autodesk/maya2020/Maya.app/Contents/MacOS/Maya"

And I got the following message:

"A licensing error occurred that Autodesk systems were not able to handle for you. Please contact Autodesk Customer Support for help in resolving this error.

adlsdkAuthorize returned with error code: ADLSDK_STATUS_ADLS_NOT_FOUND

The default location for log files to help diagnose the issue is: /var/folders/84/69dyc_q952b7wdsnc4v2y0zr0000gn/T/"

I did download Maya 2019 and it's working fine (But again "Flexnet Publisher" folder is still empty)

Any idea how to solve this issue?

[Anonymous · Accepted solution]

Anyone facing the same issue, I have resolved it by smart uninstalling the app (using smart uninstalling software for mac) and then downloading the software using Ava https://ava.autodesk.com/

Make sure to Click on: "No, there was an error OR I tried it but there was an error" when you are asked if you tried to download from the website.