maya 2016 30 day trial edition serial number

[powerandlight0]

I just downloaded and installed Maya 2016 30 day after reading on your website that the

30 day trial edition doesn't need a product key or serial number, yet upon first opening the

program, it's asking for both. I downloaded using the virtual agent and did not get a serial

number. What do I do?

[Otto]

Hello powerandlight0 and welcome to the Autodesk community!

If you’re having trouble with the activation email, please note that sometimes the email can be accidentally routed to your spam or junk folder. Please check there.

Also, please note that you should be able to access your download and activation information by logging into Autodesk Accounts.

If you cannot access software in your account and need to download it now, please go to the Virtual Agent.

If none of those items helped, please submit a support request as follows: 

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[powerandlight0]

I didn't log into my account before I did the download, so no serial number or product

key was sent to me.

[camilo.lemos]

Hi @powerandlight0 and welcome to the Autodesk Community!

Had you previously installed a Maya 2016 trial on your computer? Do you not see the option to simply continue with the trial?

[cynthia.gonzalezAVGBS]

I am having the same problem. I downloaded Maya 2016 30 day trial before logging into my account and I need a serial number. Can someone please help.

Cynthia

[Mark.Lancaster]

@cynthia.gonzalezAVGBS

Welcome to the community..

Are you a student?  Or is the license based on a commercial license?  Have you logged in your Autodesk Account and retrieved the serial # or are you not seeing anything?  In trial mode, it should always started by prompting you with the days left and do you want to activate your product.  Do you see that?

[cynthia.gonzalezAVGBS]

Hello Mark,

This is for Commercial trial. I am currently logged in but dont see a
serial #.

--
Thank you,
Cynthia Gonzalez

[Mark.Lancaster]

@cynthia.gonzalezAVGBS

First thing..  You should never response to a forum posting with your email signature.  It puts all of your email signature info into the forum and do you really want to share this information in a public world wide forum.. 

Secondly..  Its a trial.. No serial # needed.  Serial #s are only issued if you are a student or actually purchased it (well now-a-days subscribe to it).

[dgorsman]

You should just be able to continue installing without a serial number (unless the installation method chosen was for network license, trials are single-user license only).  If it stubbornly refuses to proceed without a serial number, traditionally Autodesk has used "all zeroes" for the trial serial number.  You'll still need the correct product ID.

[natasha.l]

Hello @cynthia.gonzalezAVGBS,

While you are installing at some point you will reach the "Let's Get Started" screen. There will be a blue link right below the activation options "Start a Trial". There is no need to activate with a serial number.

OR 

Thank you for posting. 

[natasha.l]

Hello @cynthia.gonzalezAVGBS,

I wanted to check-in with you, I hope you were able to resolve the issue. 

If so, please select a response that resolved the issue and click "Accept As Solution" button to help others in the community.