Installation & Licensing
Welcome to Autodesk’s Installation and Licensing Forums. Share your knowledge, ask questions, and explore popular Download, Installation, and Licensing topics.
cancelar
Mostrando los resultados de 
Mostrar  solo  | Buscar en lugar de 
Quiere decir: 

Manage License disappeared

7 RESPUESTAS 7
RESUELTAS
Responder
Mensaje 1 de 8
midsussexdesign
2118 Vistas, 7 Respuestas

Manage License disappeared

Update Mac today (Big Sur 11.2.3) and although AutoCAD LT for Mac opens it quickly opens a prompt window to say "Product License - Out of Time" and so I have to quit application.  I noticed that the Manage License is not an option in help drop down and if I click Manage License from the AutoCAD drop down it does not work.

 

I also opened my License Transfer Facility and the serial number appears as 000-000000 and when I enter my serial number with product key it says it is invalid.

 

Any ideas??

Thanks 

Etiquetas (1)
7 RESPUESTAS 7
Mensaje 2 de 8

I used the chat facility & gave remote access but could not fix so I've got a call later today so will update. Looks like a permission issue that must have changed when Mac Big Sur updated overnight
Mensaje 3 de 8
maxim_k
en respuesta a: midsussexdesign

Hi @midsussexdesign 

 

What AutoCAD LT version do you have on your Mac?

 


Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.


Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
Mensaje 4 de 8

2021 (version R.47.M.104)

Mensaje 5 de 8
maxim_k
en respuesta a: midsussexdesign

Have you tried to Reset AutoCAD or reinstall it?

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.


Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
Mensaje 6 de 8

not yet as waiting for call from support desk first

Mensaje 7 de 8
maxim_k
en respuesta a: midsussexdesign

OK

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.


Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community
Mensaje 8 de 8

All sorted through the Helpdesk (call back).  I think that something from the Big Sur update caused the license check to fail so they stopped the service manually and then restarted it (sorry can't be more technical than that!).  Good service from AutoDesk

¿No encontraste lo que buscabas? Pregúntale a la comunidad o comparte tus conocimientos.

Publicar en los foros  

Administrator Productivity


Autodesk Design & Make Report