Locked out of Maya 2015 Trial after attempted upgrade

[dave]

I downloaded the Maya 2015 Trial for Mac about three days ago — ultimately I'm trying to decide whether to buy and learn Maya or C4D. But I was seeing some buggy behavior with my trackpad (gestures not refreshing viewport), so I thought I'd try to upgrade to SP5. (The trial is SP1.) The instructions said to uninstall first, so I did that.

Upon launching the reinstalled Maya, I was greeted with a dialog that said I had to Activate with a full license. "Run" was disabled. I tried uninstalling, reinstalling, reinstalling the original trial version. No luck. I contacted Autodesk chat support, who had me uninstall and reinstall some more, once with my network disabled. Still no luck.

The chat support ultimately suggested there was nothing I could do, but I have to believe there's a solution here. What's the answer?

FWIW: when I close out of the activation dialog I get an error message like this:

License was not obtained

Tried Maya 2015 (657G1 2015.0.0.F), error 19

License method:

environment variable MAYA_LICENSE_METHOD='standalone'

Product choice:

environment variable MAYA_LICENSE='unlimited'

License file override:

environment variable MAYA_ALT_EN is not set

Thanks in advance.

[joane.bonghanoy]

Hi @dave, 

Welcome to the community!

Trial Versions can only be installed once per machine, thus when you re-installed it, it was asking for a Serial Number. 

[dave]

I see. I wish I'd known that before I tried to upgrade. So, what's the solution? Presumably there's a way out of this...I'd really like the opportunity to evaluate Maya.