LMTools gives error -15.570 and VD starting please check vendor daemon status

[Aldred]

Hi Guys,

I am having an issue with LMTools.  I am running the latest version of LMTools (installed from the 2017 media kit). 

I have the Autodesk software installed on the machine that LMTools is installed on.  It has been working perfectly until yesterday when it could not find a license and it gave the error -               15.570. 

I opened LMTools and tried to restart the server and it gave me the following error.

• VD starting please check vendor daemon status in debug log.

I checked the debug log file and it said the following.

• 10:31:51 (lmgrd) Server's System Date and Time: Thu Aug 11 2016 10:31:51 South Africa Standard Time
• 10:31:51 (lmgrd) pid 10188
• 10:31:51 (lmgrd) SLOG: Summary LOG statistics is enabled.
• 10:31:51 (lmgrd) Detecting other license server manager (lmgrd) processes...
• 10:31:54 (lmgrd) adskflex already running 27000@NP-Render2

When I go back to my START/STOP/REREAD tab it says at the bottom that I am using the correct license.

I run a Perform Status Enquiry and it brings up the following.

--------

Status

--------

Flexible License Manager status on Thu 8/11/2016 11:34

[Detecting lmgrd processes...]

License server status: @NP-Render2@Anonymous-Render2

    License file(s) on NP-Render2: \\Np-render2\network license\NEW AUTODESK LICENCE\NP-Render2.lic:

lmgrd is not running: Cannot connect to license server system.

The license server manager (lmgrd) has not been started yet,

the wrong port@host or license file is being used, or the

port or hostname in the license file has been changed.

Server name:   NP-Render2

License path:  @NP-Render2;@Anonymous-Render2;

FlexNet Licensing error:-15,570

For further information, refer to the FlexNet Licensing documentation,

available at "www.flexerasoftware.com".

If I try and stop the service from local services on the PC it gives me the following error message.

Cannot stop service.  It is not connected to a running product.

Has anyone sen something like this.   

[Mark.Lancaster]

@Aldred

First thing that I would check is to make sure the MAC address of your server is the same MAC address in the license file.  You stated it was working and now its not.

@TravisNave  Good point..  Didn't see that until you pointed it out.. 

[TravisNave]

Is your license file pathed to a UNC share?

[Aldred]

Hi Mark,

I did check. It had changed and I changed it back to the correct name, but then the LMTools stopped working.



Kind regards,
Aldred Boyd
Solutions Consultant/Engineer


Tel: +27 21 532 1000
Mobile: +27 82 726 2129
Fax: 086 694 9404
Email: aldred@mgfx.co.za
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[Mark.Lancaster]

@Aldred

Changed it where?  In the license file or at the server level?  If at the license file you can't do that.  You have to generate a new one.

[Aldred]

Hi Travis,

I is currently pointed to a UNC share.

Aldred

[DarrenP]

the MAC address has to match in the license file and on the server where LM tools is installed

one of these doesn't match

[Darin.Green]

Basically, everyone is correct (@Mark.Lancaster, @TravisNave, @DarrenP), your license manager configuration is not configured correctly and you need a new license file.

Configuration for the license manager:

• Path to lmgrd.exe: C:\Program Files\Autodesk\Autodesk Network License Manager\lmgrd.exe
• Path to license file: C:\Program Files\Autodesk\Autodesk Network License Manager\License\NP-Render2.lic
• Path to log file: C:\Program Files\Autodesk\Autodesk Network License Manager\Log\debug.log

The paths should be local to the license manager utility tools.

Next, If you open the license file with notepad, the first line should have something similar to:

SERVER NP-Render2 E4B3181BD61E

The server name can be changed if needed, but if the MAC Address differ then what's actively being used on the server, you'll need to request a new license file.

This is what everyone has stated thus far, just thought I would combine them into one post. 

Last but not least, make sure you update the license manager to the latest version, by downloading it from HERE

[Anonymous · Accepted solution]

Thanks Darin.Green and the rest of the guys that commented. I had the problem as posted by Aldred.

Pointing everything to be local to the license manager utility tool (C:\Program Files\Autodesk\Autodesk Network License Manager) solved the issue.