license was not obtained tried maya 2016 error 20 Mac Network license

[Anonymous]

 Hi,

I am having a huge issue trying to resolve this error,

I have tried to follow online resources and contacted support many times, however all of the steps I have tried do not work.

[Otto]

Hello info3ZNAY and welcome to the Autodesk community!

It looks like you are seeing License was not obtained: error 20. The following articles should help you resolve the problem:

License was not obtained: error 20

How to force re-activation of a product

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[Anonymous]

Hi,

In the first link, i followed the commands for terminal, however it tells me "no such file or directory"

the 2nd link also does not solve the problem

[natasha.l · Accepted solution]

Hello @Anonymous,

The error mentions a standalone, but the title of this post states Network license. Just want to verify which license type you have, you change the license type by doing a license reset this maybe the issue. 

1. Open the program 
2. Navigate to the top Go to  drop down then Log In > Manage License > Change License Type 
3. The program will close 
4. Open the program again
5. Select (Serial Number > Standalone) or (Network License>Network Server)

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

Thank you. 

[Anonymous · Accepted solution]

Resetting the license via this steps solved my issue!

thanks,

The error mentions a standalone, but the title of this post states Network license. Just want to verify which license type you have, you change the license type by doing a license reset this maybe the issue. 

Reset License on a Mac

1. Delete /Applications/Autodesk folder
2. Delete /Library/Application Support/Autodesk folder.
3. Open /private/var/db/receipts/ folder and delete all files that start with com.autodesk, com.Autodesk and com.alias
4.Delete /Library/Autodesk
5. Navigate to the folder /Library/Preferences/Flexnet Publisher/FLEXnet and delete the files prefixed with adskflex.
6. Delete the folder /Users/Username/Library/Application Support/Autodesk
7.Delete ~/Library/Application Support/Autodesk folder.
8. Delete the ~/Library/Autodesk folder

9. Reboot & Redownload product 

10. Install product and select correct license type (Serial Number > Standalone) or (Network License>Network Server)

[natasha.l]

Hello @Anonymous,

That's great! Glad you resolved the issue, happy to hear you are up and running. 

Thank you for contributing to the community with your feedback.