Issue Installing Navisworks Manage 2019

[shawn.clarkYG8MY]

Howdy.

Attempting to install Manage 2019 on a laptop running Windows 10 64-bit version 2020. I am not getting an error message the installation just rolls back. I have attached the install log in the hopes someone can decipher what the issue is.

[natasha.l]

Hello @shawn.clarkYG8MY, 

Thanks for posting. 

The software needs Administrator rights during installation & at first launch after installation. Also set up the application to run as Administrator.

Microsoft "Run as administrator" and Autodesk software issue ...

Unable to run AutoCAD as a restricted user | AutoCAD | Autodesk ...

How to set a program to run as administrator | Search | Autodesk ...

Local administrator rights and running Autodesk software | AutoCAD ...

Your log shows the following warnings: 

MSI (s) (D0:E8) [18:52:28:204]: File will have security applied from OpCode.
MSI (s) (D0:E8) [18:52:28:213]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\setup.stv\NWMan2019\Img\x64\NAVMAN\roamer.msi' against software restriction policy
MSI (s) (D0:E8) [18:52:28:213]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (s) (D0:E8) [18:52:28:213]: SOFTWARE RESTRICTION POLICY: C:\setup.stv\NWMan2019\Img\x64\NAVMAN\roamer.msi is not digitally signed
MSI (s) (D0:E8) [18:52:28:214]: SOFTWARE RESTRICTION POLICY: C:\setup.stv\NWMan2019\Img\x64\NAVMAN\roamer.msi is permitted to run at the 'unrestricted' authorization level.

Please run through the steps below to help resolve this problem, if necessary reach out to your IT department regarding Windows permissions on your system. 

1. Conduct a Clean Uninstall of the previous installation & use the MSfixitTool to complete it
2. Reboot the computer, make sure apps are not auto running in the background 
3. Log in as Administrator (check your permissions, full control) or create a new profile
4. Make sure you have an uninterrupted high-speed connection to the internet & try adjusting your LAN  & proxy settings etc.
5. Clean up the TEMP folder. To open the TEMP folder, type %TEMP% in the search bar by the Windows Start Menu and hit Enter, then delete unnecessary (Windows)
6. Temporarily disable/disconnect security features such as Antivirus, Firewall, VPN & UAC on your Windows operating system.
7. Use the Browser Download Method in your Autodesk Account to install the application again 
8. Apply all necessary product updates from your Autodesk Account 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[m_latz]

Just found this in your installation log file:

MSI (s) (D0:E8) [18:52:58:570]: Product: Autodesk Navisworks Manage 2019 -- Error 1308. Source file not found: C:\setup.stv\NWMan2019\Img\x64\NAVMAN\Autodesk\Ldr\IVS\Tex\srf\Basket_1&.bmp.

Verify that the file exists and that you can access it.

Can you please check if this source file exist ?

regards

Markus

[Tiana_Y]

Hi @shawn.clarkYG8MY, 

Thank you for posting here in the Forums! I am just checking in to see if the suggestion that @natasha.l and @m_latz provided helped resolve the issue you were having with Navisworks Manage 2019? 

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.