Installing Error

[Anonymous]

My installation keeps failing. It appears to be looking for a directory that doesn't exist maybe? I have attached the log

[natasha.l]

Hello @Anonymous, 

You are receiving a network related error with the streaming installer "WARNING :: Failed to get network connection information module 'socket' has no attribute 'settimeout". 

Please try a different method of download & installation, conducting the steps below to prep the machine: 

1. Conduct a Clean Uninstall of the previous installation 
2. Reboot the computer, make sure apps are not auto running in the background 
3. Log in as Administrator (check your permissions, full control) or create a new profile
4. Make sure you have an uninterrupted high-speed connection to the internet & try adjusting your LAN  & proxy settings etc.
5. Clean up the TEMP folder. To open the TEMP folder, type %TEMP% in the search bar by the Windows Start Menu and hit Enter, then delete unnecessary (Windows)
6. Temporarily disable/disconnect security features such as Antivirus, Firewall, VPN & UAC on your Windows operating system.
7. Apply the latest Autodesk Licensing Service Update & Single Sign On Component (2020 & up). Then restart the computer and test the product. 
8. Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)
9. Visit your Autodesk Account & apply all product updates

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l · Accepted solution]

Hello @Anonymous, 

I wanted to check-in with you, I hope you were able to resolve the issue.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous · Accepted solution]

In addition to ALL of the above steps (except uninstall because this was a new install), I had to plug into an Ethernet internet connection. It would not work over wireless. 

Then 12 hours later the features I was looking for get removed from the personal licence.