When installing ' Autodesk Material Library', install is canceled and installer said "install have finished, but some product was not installed".
But any product was not installed.
And there are installation log file I attached here.
please teach me how I do.
This is a public forum, please refrain from posting serial numbers or personal information
Edited by
Discussion_Admin
Solved! Go to Solution.
Solved by Mark.Lancaster. Go to Solution.
Solved by mdavis22569. Go to Solution.
Hi
I would recommend using the Virtual Agent,
Here is a link to the Virtual Agent
and some information about the VA
I see a 1619 error ...and it looks like you're using the Install Now,Browser install option.
Clean out your %temp% folder prior to the next install as well.
Mike
@Anonymous
First welcome to the community..
Next.. Although you were probably unaware of this, but when you post or share stuff here, please make sure it doesn't include your personal information such as your serial #. This is a world wide user forum and that type of info should not be included in your posting. Granted the installation log file helped us to determine your root cause (but it did contain your serial #)... So in the future remove or blur it out before posting. I will have the moderator remove it in order to protect your information.
Finally.. Your installation is failing due to the method you're using.. So like @mdavis22569 pointed out use the Autodesk VIrtual Agent or
Download and install per:
1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product
However if the installation does fail using this method, please post your installation log file here so we can review it. Posting info: Sometimes installation log files contain personal information such as your serial #. Prior to posting your log file please make sure to remove such info.
Good luck on your installation and report back on your progress.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
do you have Admin rights etc on the machine?
Anti Virus / Firewall turned off?
What operating system?
Yes, I have admin rights on this machin.
and when I installed anti virus software's firewall turned off.
OS is windows10 home 64bit.