Installer does not work

[Anonymous]

The ReCap pro installer is not working.  It only provides a message saying "Something is preventing the software from downloading.  Please contact your system administrator."  But the device that I'm installing the trial on is a burner device without any security that we explicitly use for things like trial software.  So, there isn't anything on it that would prevent an install.  Is the web installer broken?

[georg.grebenyuk]

Hi, Jeffrey

Try other way to install ReCap (browser download). Also you can download version from service https://ava.autodesk.com/modular/?module=download 

I think screen below is well describing all steps to get a link to download an install-archive:

[rouling]

Hello @Anonymous 

Do you have any antivirus that could block the installation, Try to turn it off and relaunch the Installation. Also try the suggestion of @georg.grebenyuk 

Wish you all a nice day 

[mdavis22569]

Hi @Anonymous 

Here is an AKN article about this:

https://knowledge.autodesk.com/support/3ds-max/troubleshooting/caas/sfdcarticles/sfdcarticles/Something-is-preventing-the-software-from-launching-Please-contact-customer-support.html

Pick the BROWSER METHOD / Multiple Computers option and this should help resolve it.

Turn off the Anti-Virus during the installation 

[Anonymous]

None of the support staff comments are relevant to this issue.

The device is a blank device imaged for product evaluation (i.e., no virus protection or etc.), and multiple other products were installed on it prior to ReCap Pro.

To install ReCap I had to call into the support number and have them provide me with a special download link.  Now I am having trouble because there was not a trial license issued with the install.

[mdavis22569]

The browser and the Account Manager should have been able do that.

I help with issue a few times ( like more than a few) a week.

I've found the Install now or Anti-Virus was the main issue. Sometimes permissions ..

But glad you're all set! 

Best

Mike

[Anonymous]

The issues are not resolved.

The software is installed and runs.  I am able to log in to it.  But I am completely locked out of everything.

[mdavis22569]

So that's something different if you're installed but:  But I am completely locked out of everything.

Share some screenshots or whats going on.