installation

[tzclarke32PFP]

Hi I have tried downloading the autocad 2017 version through the web and then through the virtual agent autcad 2017 Lt, I keep getting the same report from my log, could someone help me please I have tried about ten times now but with no luck!  The log reads:

2017/2/18:16:14:54 adria DESKTOP-CLV2555 === Setup started on DESKTOP-CLV2555 by adria ===
2017/2/18:16:14:54 adria DESKTOP-CLV2555 Path_Length: 152
2017/2/18:16:14:54 adria DESKTOP-CLV2555 Current Directory C:\Autodesk\AutoCAD_LT_2017_NWL_English_Win_64bit_dlm
2017/2/18:16:14:54 adria DESKTOP-CLV2555 Launch
2017/2/18:16:14:54 adria DESKTOP-CLV2555 CommandLine
2017/2/18:16:14:54 adria DESKTOP-CLV2555 Path_Length: 152
2017/2/18:16:14:54 adria DESKTOP-CLV2555 Current Directory C:\Users\adria\AppData\Local\Temp\_AI18CF.tmp
2017/2/18:16:15:00 adria DESKTOP-CLV2555 === Setup ended ===

2017/2/18:16:14:56 adria DESKTOP-CLV2555 === Setup started on DESKTOP-CLV2555 by adria ===
2017/2/18:16:14:56 adria DESKTOP-CLV2555 Path_Length: 152
2017/2/18:16:14:56 adria DESKTOP-CLV2555 Current Directory C:\Users\adria\AppData\Local\Temp\_AI18CF.tmp
2017/2/18:16:14:56 adria DESKTOP-CLV2555 Launch
2017/2/18:16:14:57 adria DESKTOP-CLV2555 Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\adria\AppData\Local\Temp\_AI18CF.tmp\Setup\AcSetup.dll
2017/2/18:16:14:57 adria DESKTOP-CLV2555 Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2017/2/18:16:15:00 adria DESKTOP-CLV2555 PageOpen LaunchDialog
2017/2/18:16:15:07 adria DESKTOP-CLV2555 PageOpen LicenseDialog
2017/2/18:16:15:11 adria DESKTOP-CLV2555 PageOpen ProductInfoDialog
2017/2/18:16:15:11 adria DESKTOP-CLV2555 PageOpen ProductSelectionDialog2
2017/2/18:16:15:14 adria DESKTOP-CLV2555 PageOpen FullProgressDialog
2017/2/18:16:15:14 adria DESKTOP-CLV2555 Installing Universal C Runtime (KB3118401): "C:\Autodesk\AutoCAD_LT_2017_NWL_English_Win_64bit_dlm\3rdParty\ucrt\AdUcrtInstaller.exe" /S
2017/2/18:16:15:14 adria DESKTOP-CLV2555 Install Universal C Runtime (KB3118401) Succeeded
2017/2/18:16:15:14 adria DESKTOP-CLV2555 Installing Microsoft Visual C++ 2015 Redistributable (x86): "C:\Autodesk\AutoCAD_LT_2017_NWL_English_Win_64bit_dlm\3rdParty\x86\VCRedist\2015\vcredist_x86.exe" /install /quiet /norestart /log C:\Users\adria\AppData\Local\Temp\vcredist_x86_2015.log
2017/2/18:16:15:16 adria DESKTOP-CLV2555 Install Microsoft Visual C++ 2015 Redistributable (x86) Succeeded
2017/2/18:16:15:16 adria DESKTOP-CLV2555 Installing Microsoft Visual C++ 2015 Redistributable (x64): "C:\Autodesk\AutoCAD_LT_2017_NWL_English_Win_64bit_dlm\3rdParty\x64\VCRedist\2015\vcredist_x64.exe" /install /quiet /norestart /log C:\Users\adria\AppData\Local\Temp\vcredist_x64_2015.log
2017/2/18:16:15:27 adria DESKTOP-CLV2555 Install Microsoft Visual C++ 2015 Redistributable (x64) Succeeded
2017/2/18:16:15:27 adria DESKTOP-CLV2555 Installing DirectX Runtime: "C:\Autodesk\AutoCAD_LT_2017_NWL_English_Win_64bit_dlm\3rdParty\DirectX\DXSETUP.exe" /silent
2017/2/18:16:15:45 adria DESKTOP-CLV2555 Install DirectX Runtime Failed Failure is ignored, Result=-9
2017/2/18:16:15:45 adria DESKTOP-CLV2555 Installing Autodesk Material Library 2017: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD LT® 2017" SETUP_PACKAGECODE={CEBCC0C8-77B7-4AB5-9767-FAFDD12A1B78} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={54FDE1BC-6199-4DCA-965E-3F421615AC70} ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_LT_2017_NWL_English_Win_64bit_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/2/18:16:15:50 adria DESKTOP-CLV2555 Install Autodesk Material Library 2017 Failed Installation aborted, Result=110
2017/2/18:16:15:50 adria DESKTOP-CLV2555 Rollback Microsoft Visual C++ 2015 Redistributable (x64) Failed Failure is ignored, Result=1619
2017/2/18:16:15:50 adria DESKTOP-CLV2555 Rollback Microsoft Visual C++ 2015 Redistributable (x86) Failed Failure is ignored, Result=1619
2017/2/18:16:15:51 adria DESKTOP-CLV2555 PageOpen InstallCompleteDialog
2017/2/18:16:15:55 adria DESKTOP-CLV2555 === Setup ended ===

2017/2/18:16:23:46 adria DESKTOP-CLV2555 === Setup started on DESKTOP-CLV2555 by adria ===
2017/2/18:16:23:46 adria DESKTOP-CLV2555 Path_Length: 152
2017/2/18:16:23:46 adria DESKTOP-CLV2555 Current Directory C:\Autodesk\AutoCAD_LT_2017_NWL_English_Win_64bit_dlm
2017/2/18:16:23:46 adria DESKTOP-CLV2555 Launch
2017/2/18:16:23:46 adria DESKTOP-CLV2555 CommandLine
2017/2/18:16:23:46 adria DESKTOP-CLV2555 Path_Length: 152
2017/2/18:16:23:46 adria DESKTOP-CLV2555 Current Directory C:\Users\adria\AppData\Local\Temp\_AI3624.tmp
2017/2/18:16:23:51 adria DESKTOP-CLV2555 === Setup ended ===

2017/2/18:16:23:48 adria DESKTOP-CLV2555 === Setup started on DESKTOP-CLV2555 by adria ===
2017/2/18:16:23:48 adria DESKTOP-CLV2555 Path_Length: 152
2017/2/18:16:23:48 adria DESKTOP-CLV2555 Current Directory C:\Users\adria\AppData\Local\Temp\_AI3624.tmp
2017/2/18:16:23:48 adria DESKTOP-CLV2555 Launch
2017/2/18:16:23:48 adria DESKTOP-CLV2555 Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\adria\AppData\Local\Temp\_AI3624.tmp\Setup\AcSetup.dll
2017/2/18:16:23:48 adria DESKTOP-CLV2555 Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2017/2/18:16:23:51 adria DESKTOP-CLV2555 PageOpen LaunchDialog
2017/2/18:16:23:58 adria DESKTOP-CLV2555 PageOpen LicenseDialog
2017/2/18:16:24:02 adria DESKTOP-CLV2555 PageOpen ProductInfoDialog
2017/2/18:16:24:02 adria DESKTOP-CLV2555 PageOpen ProductSelectionDialog2
2017/2/18:16:24:15 adria DESKTOP-CLV2555 PageOpen FullProgressDialog
2017/2/18:16:24:15 adria DESKTOP-CLV2555 Installing Universal C Runtime (KB3118401): "C:\Autodesk\AutoCAD_LT_2017_NWL_English_Win_64bit_dlm\3rdParty\ucrt\AdUcrtInstaller.exe" /S
2017/2/18:16:24:16 adria DESKTOP-CLV2555 Install Universal C Runtime (KB3118401) Succeeded
2017/2/18:16:24:16 adria DESKTOP-CLV2555 Installing Microsoft Visual C++ 2015 Redistributable (x86): "C:\Autodesk\AutoCAD_LT_2017_NWL_English_Win_64bit_dlm\3rdParty\x86\VCRedist\2015\vcredist_x86.exe" /install /quiet /norestart /log C:\Users\adria\AppData\Local\Temp\vcredist_x86_2015.log
2017/2/18:16:24:17 adria DESKTOP-CLV2555 Install Microsoft Visual C++ 2015 Redistributable (x86) Succeeded
2017/2/18:16:24:17 adria DESKTOP-CLV2555 Installing Microsoft Visual C++ 2015 Redistributable (x64): "C:\Autodesk\AutoCAD_LT_2017_NWL_English_Win_64bit_dlm\3rdParty\x64\VCRedist\2015\vcredist_x64.exe" /install /quiet /norestart /log C:\Users\adria\AppData\Local\Temp\vcredist_x64_2015.log
2017/2/18:16:24:18 adria DESKTOP-CLV2555 Install Microsoft Visual C++ 2015 Redistributable (x64) Succeeded
2017/2/18:16:24:18 adria DESKTOP-CLV2555 Installing DirectX Runtime: "C:\Autodesk\AutoCAD_LT_2017_NWL_English_Win_64bit_dlm\3rdParty\DirectX\DXSETUP.exe" /silent
2017/2/18:16:24:33 adria DESKTOP-CLV2555 Install DirectX Runtime Failed Failure is ignored, Result=-9
2017/2/18:16:24:33 adria DESKTOP-CLV2555 Installing Autodesk Material Library 2017: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD LT® 2017" SETUP_PACKAGECODE={CEBCC0C8-77B7-4AB5-9767-FAFDD12A1B78} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={54FDE1BC-6199-4DCA-965E-3F421615AC70} ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_LT_2017_NWL_English_Win_64bit_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/2/18:16:24:36 adria DESKTOP-CLV2555 Install Autodesk Material Library 2017 Failed Installation aborted, Result=110
2017/2/18:16:24:36 adria DESKTOP-CLV2555 Rollback Microsoft Visual C++ 2015 Redistributable (x64) Failed Failure is ignored, Result=1619
2017/2/18:16:24:36 adria DESKTOP-CLV2555 Rollback Microsoft Visual C++ 2015 Redistributable (x86) Failed Failure is ignored, Result=1619

[tzclarke32PFP]

I'm attaching the latest attempt log file - any help would be really appreciated, I really am stuck now!

This is a public forum, please refrain from posting serial numbers or personal information


Edited by
Discussion_Admin

[Mark.Lancaster · Accepted solution]

@tzclarke32PFP

Welcome to the community...

Although you were probably unaware of this, but when you post or share stuff here, please make sure it doesn't include your personal information such as your serial #. This is a world wide user forum and that type of info should not be included in your posting. Granted the installation log file helped us to determine your root cause (but it did contain your serial #)... So in the future remove or blur it out before posting. I will have the moderator remove it in order to protect your information.

Next uninstall all versions and instances of Microsoft C++ Redistributable (year and x86 and 64b versions).   Next use the setup.exe that's located in your C:\Autodesk\<application name> location (meaning the location where you extracted the information from the Autodesk Virtual Agent).  The installation will put the C++ stuff back on.

Good luck and report back on your progress.

[tzclarke32PFP]

Hi Mark - thank you for the response.  I tried looking for the serial # before I posted the log, but couldn't find it - what does it look like?  I managed to download the lt version through the virtual agent route, but this only gave me a 30 day trial.  I have reverted back to the website way of downloading it and have another log I wish to send - but will need to know how to delete / obscure the serial #

[tzclarke32PFP]

Ps I deleted all previous C++ versions before installing via the web

[tzclarke32PFP · Accepted solution]

I have downloaded through the virtual agent again  and have managed to successfully load autocad LT 2017 - it has only taken me 5 hours!

Thank you for all your help Mark

[natasha.l · Accepted solution]

Hello @tzclarke32PFP,

Thank you for returning to the community with your feedback. Happy to hear that downloading your software via the Autodesk Virtual Agent worked for you. 

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to contribute to the community.

[paralagi7]

i have a problem with installation. while to the loading bar read "0 of 29 remaining" and up of window left read "autodesk desktop app" and right "connecting" , installation dont finish.

sorry for my English i dont know....

   thanks for  eny help

[Mark.Lancaster]

@paralagi7

Welcome to the community..

What are you even installing, Autodesk product (I would assume so but there's no indicated you are even doing that)?  Version? Post your installation log file if you are still having an issue. If you do end up posting your installation log file, make sure to review it first to ensure there's no personal information such as your serial # in it.  Personal information such as your serial # should never be shared here.