Installation Problem

[hannaalbag]

Hi,

I have a new laptop and trying to install a few Autodesk programs (Autocad, 3Max, etc.). However, the installation keeps failing. I've attached the error log. Can anyone help me please?

Thanks in advance,

Hanna

[Otto]

Hello hannaalbag and welcome to the Autodesk community!

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Darin.Green]

Download the software from the Autodesk Virtual Agent

Once there, use the Download Links option to navigate to the application you need to download.

NOTE: If there are multiple parts for the download, you'll need to click each part to download them, once they are downloaded double-click Part1 (which will automatically extract the remaining parts) to begin the installation.

[hannaalbag]

Thanks, David. I'll try what you've suggested and update

[hannaalbag]

Sorry, Darin (mistakenly wrote David...)

[natasha.l]

Hello @hannaalbag,

Welcome to the forum, I am glad you posted.

As @Darin.Green mentioned you can download your software via the Autodesk Virtual Agent.

Please proceed as follows: 

• Logon as an Administrator.  
• Empty your TEMP folder.  To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter. 
• Disable your Antivirus software. 
• Disable UAC. 

W7: http://windows.microsoft.com/en-ca/windows7/turn-user-account-control-on-or-off 

W10: http://winaero.com/blog/how-to-turn-off-and-disable-uac-in-windows-10/ 

• Download all of the parts 
• Locate the download folder and extract (double click) part _001_00X.sfx.exe. If you have a permission issue right click and select, Run as administrator.
• Files will be directed to C:\Autodesk
• Follow the prompts to install the program

I hope this answered your question or resolved the issue, if so please click Kudos or the "thumbs-up!" Did my response help resolve the issue? Please "Accept As Solution" to help others in the community.

[natasha.l]

Hello @hannaalbag,

I wanted to check-in with you, I hope you were able to resolve the issues regarding the download & installation of your Autodesk products. 

I hope I was able to answer your question or resolved the issue, if so please click

Kudos or the "thumbs-up!" icon.

Did my response help resolve the issue? Please "Accept As Solution" to help others in the community. 

Thank you.