Installation & Licensing

Installation & Licensing

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Post 1 of 11

Installation failure 2012

1588 Views, 10 Replies
08-31-2011 04:25 PM

Here's the problem.  I have windows 7 - 64 bit with 12 gbs of ram, an nvidia 1700, 512 meg video card and a kentsfield quad core processor.  Once I input all the information for installation, it immediately fails, meaning, nothing is installed.  I have a disc, not a download of Revit 2012.  I have a log file and here is the erro:

 

011/8/31:13:28:24 d_lee MAGNETO Installing Microsoft Visual C++ 2005 Redistributable (x86): D:\3rdParty\x86\VCRedist\2005\vcredist_x86.exe /q:a /T:C:\Windows\temp /c:"VCREDI~3.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\D_LEE~1.BMA\AppData\Local\Temp\vcredist_x86_2005.log"" "
2011/8/31:13:28:37 d_lee MAGNETO Install Microsoft Visual C++ 2005 Redistributable (x86) Succeeded 
2011/8/31:13:28:37 d_lee MAGNETO Installing Microsoft Visual C++ 2010 Redistributable (x86): D:\3rdParty\x86\VCRedist\2010\vcredist_x86.exe /q /l C:\Users\D_LEE~1.BMA\AppData\Local\Temp\vcredist_x86_2010.log
2011/8/31:13:28:45 d_lee MAGNETO Install Microsoft Visual C++ 2010 Redistributable (x86) Failed Installation aborted, Result=1603
2011/8/31:13:28:45 d_lee MAGNETO Rollback Microsoft Visual C++ 2005 Redistributable (x86) Failed Installation aborted, Result=1619
2011/8/31:13:29:14 d_lee MAGNETO PageOpen InstallCompleteDialog  
2011/8/31:13:34:40 d_lee MAGNETO === Setup ended ===

 

For whatever reason, it's trying to install the C++ (x86) and I already have the (x64) version installed.  Does anyone out there know what the heck is going on?  This is really annoying and I can't for the life of me, find anything online about this particular problem.  There was an error, 1603, but when I researched it, it didn't help as I removed C++ and tried to have Revit install it, but no dice.  There was something that said I need to uninstall all of my C++ packages . . . is this the case?  Really?  What the heck are you guys doing Autodesk?  Thanks for any help.

 

D

Autodesk Support
1458 Posts
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Post 2 of 11

Re: Installation failure 2012

09-01-2011 03:04 AM in reply to: d_lee

Sorry to hear about the installation issues, 

VC++ runtime is a microsoft component which is required to run some Autodesk products.

If you can post this log file it might tell the exact reason for the failure

C:\Users\D_LEE~1.BMA\AppData\Local\Temp\vcredist_x86_2010.log

 

But the solution in most cases would be uninstall and reinstall VC++ runtime, from teh media or from Microsoft site

 

Some MS posts discussing similar issues

 

http://social.msdn.microsoft.com/Forums/zh/vcgeneral/thread/6c4d329e-3bd4-44cc-a67f-585cd7e9d3dc

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

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Post 3 of 11

Re: Installation failure 2012

09-01-2011 09:52 AM in reply to: hashim.mundol

Here is the log file:

 

OS Version Information:  ...

[9/1/2011, 9:45:56]OS Version = 6.1.7601, Platform 2, Service Pack 1
[9/1/2011, 9:45:56]OS Description = Windows 7 - x64  Service Pack 1
[9/1/2011, 9:45:56] OS Version Information
[9/1/2011, 9:45:56]CommandLine = e:\84784d6da8a0fa6d88098b6131\Setup.exe  /q /l C:\Users\D_LEE~1.BMA\AppData\Local\Temp\vcredist_x86_2010.log
[9/1/2011, 9:45:56]TimeZone = Pacific Daylight Time
[9/1/2011, 9:45:56]Initial LCID = 1033
[9/1/2011, 9:45:56] Environment details

[9/1/2011, 9:45:56]Loading localized engine data for language 1033 from e:\84784d6da8a0fa6d88098b6131\1033\LocalizedData.xml

[9/1/2011, 9:45:56] exiting function/method
[9/1/2011, 9:45:56] succeeded
[9/1/2011, 9:45:56]Current SetupVersion = 1.0
[9/1/2011, 9:45:56]SetupVersion specified in ParameterInfo.xml is '1.0'
[9/1/2011, 9:45:56]Adding Item type "File", local path vc_red.cab
[9/1/2011, 9:45:56]Adding Item type "MSI", local path vc_red.msi
[9/1/2011, 9:45:56]Adding Item type "MSI", local path vc_red.msi
[9/1/2011, 9:45:56]Adding Item type "ServiceControl", local path (not applicable)
[9/1/2011, 9:45:56]No ProcessBlock element
[9/1/2011, 9:45:56]No ServiceBlock element
[9/1/2011, 9:45:56]Disabled CommandLineSwitch added: createlayout
[9/1/2011, 9:45:56]Using Simultaneous Download and Install mechanism
[9/1/2011, 9:45:57] exiting function/method
[9/1/2011, 9:45:57] succeeded
[9/1/2011, 9:45:57]evaluating EnterMaintenanceModeIf:
[9/1/2011, 9:45:57]MsiGetProductInfo with product code {196BB40D-1578-3D01-B289-BEFC77A11A1E} found no matches
[9/1/2011, 9:45:57] Exists evaluated to false
[9/1/2011, 9:45:57] MaintenanceMode determination evaluates to 'not in maintenance mode'
[9/1/2011, 9:45:57]Operation: Installing
[9/1/2011, 9:45:57] Operation Type
[9/1/2011, 9:45:57]Package Name = Microsoft Visual C++ 2010  x86 Redistributable Setup
[9/1/2011, 9:45:57]Package Version = 10.0.30319
[9/1/2011, 9:45:57] Package details
[9/1/2011, 9:45:57]User Experience Data Collection Policy: UserControlled
[9/1/2011, 9:45:57] User Experience Data Collection Policy
[9/1/2011, 9:45:57]Microsoft Visual C++ 2010 Redistributable is not supported on this operating system.
[9/1/2011, 9:45:57]evaluating BlockIf:
[9/1/2011, 9:45:57]Current Operation value is Installing
[9/1/2011, 9:45:57] Equals evaluated to true
[9/1/2011, 9:45:57]TargetOS is 6.1.1
[9/1/2011, 9:45:57]all numeric characters - canonicalizing
[9/1/2011, 9:45:57] GreaterThan evaluated to false
[9/1/2011, 9:45:57] And evaluated to false
[9/1/2011, 9:45:57] BlockIf evaluated to false
[9/1/2011, 9:45:57]A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine.
[9/1/2011, 9:45:57]evaluating BlockIf:
[9/1/2011, 9:45:57]Current Operation value is Installing
[9/1/2011, 9:45:57] Equals evaluated to true
[9/1/2011, 9:45:57]RegKeyValue: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VisualStudio\10.0\VC\VCRedist\x86\Bld contains '40219'
[9/1/2011, 9:45:57]all numeric characters - canonicalizing
[9/1/2011, 9:45:57] LessThan evaluated to true
[9/1/2011, 9:45:57] And evaluated to true
[9/1/2011, 9:45:57] BlockIf evaluated to true
[9/1/2011, 9:45:57]Logging all the global blocks Installation Blockers:
  1. A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine.
[9/1/2011, 9:45:57] Global Block Checks: StopBlockers evaluated to true.

[9/1/2011, 9:45:57]Final Result: Installation failed with error code: (0x000013EC), "A StopBlock was hit or a System Requirement was not met." (Elapsed time: 0 00:00:00).

Autodesk Support
1458 Posts
52 Kudos
155 Solutions
Post 4 of 11

Re: Installation failure 2012

09-01-2011 09:55 AM in reply to: d_lee

Please try to uninstall existing version of 

Microsoft Visual C++ 2010 Redistributable, 

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Explorer
8 Posts
Post 5 of 11

Re: Installation failure 2012

09-01-2011 09:58 AM in reply to: hashim.mundol

the x86 or the x64 or both?  Thanks!

Explorer
8 Posts
Post 6 of 11

Re: Installation failure 2012

09-01-2011 10:37 AM in reply to: d_lee

Uninstalled both versions and now it appears that Revit 2012 is installing.  I will let you know if it actually fucntions.  Thanks.

 

D

Explorer
8 Posts
Post 7 of 11

Re: Installation failure 2012

09-01-2011 02:51 PM in reply to: d_lee

Ok, now it starts to install, but then says something weird like this.  I attached the error as a jpeg.  The disc is brand new without any flaws on it, so I can only wonder if the disc is defective?  I am goind to download the install package from Autodesk and see if I get the same error . . . I'll try to install on Friday, but if not, Monday and I'll let you know.  I've never had problems installing Revit/Autocad on my work computer before, what the heck is going on?

Autodesk Support
1458 Posts
52 Kudos
155 Solutions
Post 8 of 11

Re: Installation failure 2012

09-01-2011 11:55 PM in reply to: d_lee

Sorry to hear about the issues with installation,

Can you check if that files exists in the Media, if yes, please copy the media content locally and try to install from there. (downloaded installer is also file)

 

If the file is missing,  you might need a replacement media.

 

 

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If my post answers your question, please mark it as an Accepted Solution, so that others can find answers quickly!
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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Explorer
8 Posts
Post 9 of 11

Re: Installation failure 2012

09-06-2011 11:37 AM in reply to: hashim.mundol

Ok, I tried to copy the files over and it won't let me copy a couple over . . . says there's an error.  Does that mean I need a new disc?  If so, how do I get one sent out asap?  Thanks.

 

Dean

Explorer
8 Posts
Post 10 of 11

Re: Installation failure 2012

09-06-2011 04:34 PM in reply to: d_lee

Here's another issue.  The first couple of times I tried to install after removing the C++, when it got to half-way installing, explorer closed and basically the installation got stuck and wouldn't really continue.  Once I exit my installation, my explorer comes back . . . very strange.  I will hopefully finish my download today.

 

D

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