Installation Complete. Some products failed to install

[greghyde01]

 have been trying to install 3DS Max, Inventor Pro and AutoCAD on my new laptop and have encountered this problem(see Photos) with all of the installs. Can someone help me with how to fix the problem and install them. 

[Mark.Lancaster · Accepted solution]

@greghyde01

Welcome to the community...

Your installation is simply failing due to the method (web installer) you're using.  This method is unreliable and shouldn't be used. 

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

However if the installation does fail using this method, please post your installation log file here so we can review it.  Posting info: Sometimes installation log files contain personal information such as your serial #.  Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

Although you were probably unaware of this, but when you post or share stuff here, please make sure it doesn't include your personal information such as your serial #. This is a world wide user forum and that type of info should not be included in your posting. Granted the installation log file helped us to determine your root cause (but it did contain your serial #)... So in the future remove or blur it out before posting. I will have the moderator remove it in order to protect your information.

[Anonymous]

Hello, 

I am having the same problem and I have tried using the Autodesk Virtual Agent but I am still unable to install inventor. Below is my log file. Hopefully someone can help.

2017/2/21:16:33:13 tyler LAPTOP-25SQGQJ7 === Setup started on LAPTOP-25SQGQJ7 by tyler ===
2017/2/21:16:33:13 tyler LAPTOP-25SQGQJ7 Path_Length: 191
2017/2/21:16:33:13 tyler LAPTOP-25SQGQJ7 Current Directory C:\Users\tyler\AppData\Local\Temp\_AIDA2C.tmp
2017/2/21:16:33:13 tyler LAPTOP-25SQGQJ7 Launch
2017/2/21:16:33:16 tyler LAPTOP-25SQGQJ7 Install CustomCallback Info Invoking custom callback for details: [ACEINVADDIN] CB_FUNC=CBCatalogBrowserMessage CB_SOURCE=C:\Users\tyler\AppData\Local\Temp\_AIDA2C.tmp\Setup\AcadeUI.dll
2017/2/21:16:33:16 tyler LAPTOP-25SQGQJ7 Install CustomCallback Info Custom callback response: Status=1 INFO Title= Message=The manufacturer database is available for download. URLTitle=Learn more URLLink=https://accounts.autodesk.com/
2017/2/21:16:33:17 tyler LAPTOP-25SQGQJ7 PageOpen LaunchDialog
2017/2/21:16:33:27 tyler LAPTOP-25SQGQJ7 PageOpen LicenseDialog
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 PageOpen ProductInfoDialog
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 PageOpen InventorFlavorSelectionDialog
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==DefaultLanguage: en-us
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==InstallName: INVENTOR
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==ProductName: Autodesk Inventor 2017
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==DisplayName: Autodesk® Inventor® 2017
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==DeploymentName:
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==SetupTitle: Autodesk Inventor 2017
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==ConfigTransform:
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==ExeParams:
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==ProductCode: {7F4DD591-2164-0001-0000-7107D70F3DB4}
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==SupportLink:
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==InfotainmentLink:
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==MsiFileName: inventor.msi
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==AdminImageConfigName: Imgx64
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==AdminImageRoot:
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==GetBaseDeploymentName:
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==DeploymentLocation:
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==DocumentLink: http://autodesk.com/inventor-install-2017-enu
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==InstallDeploymentShortcut:
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==ModifyDeploymentShortcut:
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==SetupLockType: 2
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==SetupNetworkType: 0
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==SystemLocale: 1033
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==EvalMsiFilePath: C:\Users\tyler\AppData\Local\Temp\_AIDA2C.tmp\SetupRes\eval.msi
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==EulaPath: C:\Users\tyler\AppData\Local\Temp\_AIDA2C.tmp\EULA
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==InstallLogPath: C:\Users\tyler\AppData\Local\Temp\Inventor2017Install.log
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==ConfigFile: C:\Users\tyler\AppData\Local\Temp\_AIDA2C.tmp\Setup.ini
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==SetupPath: C:\Users\tyler\AppData\Local\Temp\_AIDA2C.tmp\
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==NetworkLogPath:
2017/2/21:16:33:29 tyler LAPTOP-25SQGQJ7 Inventorui==SourceRoot: C:\Autodesk\Inventor_2017_English_Win_64bit_dlm\
2017/2/21:16:33:32 tyler LAPTOP-25SQGQJ7 Inventorui== Parameter: Page2 Action: SetMsiProperty Item: PRODUCTEDITION Value:INVPROSA
2017/2/21:16:33:32 tyler LAPTOP-25SQGQJ7 PageOpen ProductSelectionDialog2
2017/2/21:16:34:01 tyler LAPTOP-25SQGQJ7 PageOpen FullProgressDialog
2017/2/21:16:34:01 tyler LAPTOP-25SQGQJ7 Installing Microsoft Visual C++ 2012 Redistributable (x86) Update 4: "C:\Autodesk\Inventor_2017_English_Win_64bit_dlm\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart /log C:\Users\tyler\AppData\Local\Temp\vcredist_x86_2012_UPD4.log
2017/2/21:16:34:09 tyler LAPTOP-25SQGQJ7 Install Microsoft Visual C++ 2012 Redistributable (x86) Update 4 Succeeded
2017/2/21:16:34:09 tyler LAPTOP-25SQGQJ7 Installing Microsoft Visual C++ 2012 Redistributable (x64) Update 4: "C:\Autodesk\Inventor_2017_English_Win_64bit_dlm\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart /log C:\Users\tyler\AppData\Local\Temp\vcredist_x64_2012_UPD4.log
2017/2/21:16:34:10 tyler LAPTOP-25SQGQJ7 Install Microsoft Visual C++ 2012 Redistributable (x64) Update 4 Failed Installation aborted, Result=-2147024546

[Mark.Lancaster]

@Anonymous

Welcome to the community...

Start >>here<< and the solutions it provides.  Good luck and report back on your progress.