Hi,
- we are preparing to roll out AutoCAD LT 2017 and AutoCAD 2017 out to our users.
- I have been testing the install on our lab workstations.
- I used an Admin Account to install AutoCAD LT 2017 onto the desktop.
- the install ran fine.
- I could then launch the AutoCAD LT 2017 product, and it seems to operate and work fine.
- if I then restarted the machine, and logged in as a regular user, and launched AutoCAD LT 2017, I get a generic error popup window, saying that AutoCAD LT 2017 has stopped working, and giving me option to Close the Program.
- I can't seem to get past this.
- even if I give this regular user account Admin Rights, and try to launch, I will still get this error.
- if I log back in using the original Admin Account, that was used to run the Install, it will launch and run fine.
- Any advice/help/suggestions ?
Hello @troy.robinson,
Welcome back. It seems like a Windows User permissions issue, users must have Full Control permissions (Administrator) to all files and folders in the C:\Users\USERNAME% directory and registry keys (HKEY_CURRENT_USER & HKEY_LOCAL_MACHINE)
Article explains what users need access to: Restricted user
It's recommend that you backup or store the downloaded archives. Then copy the "media" to a backup location or a network share folder users have full control permissions too.
Keep us updated. Thank you.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Hi,
Thanks for the reply.
I will have to review that article more closely, but most items in the article refer to removing that restriction, rebooting and trying again.
As a test, I gave our regular user account Admin Rights, rebooted the machine, and tried again. This should work. But I get the exact same error.
The only way the application will launch is to log in using the admin account that I had used to do the installation. It will then launch and run fine.
Hello @troy.robinson,
You may have to adjust the register keys mentioned in the article or create a new user account. Let me know how it goes.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Hi,
Thanks for your replies and suggestions.
I have tried everything .. I believe.
But, I still get the same error.
Notes :
Are you seeing this? If so please look at the solutions that are there..
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Hi,
Yes, I have seen that article.
- I believe ... since it will work with the install account, that all those points are addressed. If any of those were issues, it shouldn't work on any account.
- I did check into most or all of those items anyways.
- I did uninstall and re-install the MS C++ modules. I then did a re-install. The application did launch (in the account I did the re-install with), but still failed with any other account.
Quick questions.. Was the installation down with a deployment or straight installation each and every time? Also were the machines cloned from another machine?
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Hi,
I am just doing these installs in our lab, so as to test/certify the 2017 version. Once certified, then yes, we would create a SCCM script to push out the application to the end-users. We currently have several end-users running AutoCAD 2014 products with no issues.
So, these are lab desktops that I am doing the installs on right now. I am doing a straight installation each time.
I'm not sure exactly how our operations group creates the lab test desktops. They may have possibly beeen cloned from a users desktop ... not sure.
Hello @troy.robinson,
@Anonymous wrote:
Hi,
- note that whatever account I used to install AutoCAD (which needs admin rights for the install), if I log in using that account, the application will launch and run fine. So, to me that eliminates any graphics card or hardware issues. The app runs fine with that account.
Have you tried the profile on another computer to see if it installs properly? That can help you determine if it is a profile issue or a computer to computer issue.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software