I cannot find the product in my account manager

[cypres.international]

Hello,

I just subscribe for Revit LT Suite but the program doesn't appear in my account manager ?

I received two emails of confirmation but impossible to find the link to download the programs.

Best regards,

[Otto]

Hello cypres.international and welcome to the Autodesk community!

If you’re having trouble with the activation email, please note that sometimes the email can be accidentally routed to your spam or junk folder. Please check there.

Also, please note that you should be able to access your download and activation information by logging into Autodesk Accounts.

If you cannot access software in your account and need to download it now, please go to the Virtual Agent.

If none of those items helped, please submit a support request as follows: 

Students should request to have the confirmation email resent via this form.

If you are having trouble with your Autodesk Account or an eStore purchase, please visit our order support page where you will be able to chat with a representative or submit a support request.

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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Darin.Green]

It can take some time to show up in your Account Manager. For now, download the software from the Autodesk Virtual Agent

Once there, use the Download Links option to navigate to the application you need to download.

NOTE: If there are multiple parts for the download, you'll need to click each part to download them, once they are downloaded double-click Part1 (which will automatically extract the remaining parts) to begin the installation.

[cypres.international · Accepted solution]

Thank' for your help

Finally I downloaded the trial version and add my license number after installation.

Today, the product is now in the list of product in my account manager. It's was a sync issue.

I can add that the Autodesk support is very quick. Thank's

[alkopop79]

I can't even find the trial version. Where is it? 

[Mark.Lancaster]

@alkopop79

Welcome to the community..

Trial version of what?  Revit LT?  or something else?

[alkopop79]

EAGLE. I needed it yesterday, paid for it and to my surprise there's nothing to download (Account Manager). Where the hell is it???

[Mark.Lancaster]

@alkopop79

Did you just purchase it yesterday?  If so this can take up to 24 hours for your account to sync.  Have you tried lately to see if its there?  To resolve issues like this use AVA or chat with an agent per this link.