How do I register or activate a single user license???
We've normally used network licenses and I've recently purchased two single user licenses.
I've installed these onto two users' machines and one of them can't access it. License not available.
I can't find any good instructions on how to do this. Frustrating.
- Do they need an Autodesk account. I'm assuming they do. She does and she logs on but still has no access.
- Do I need to do something on the management side of things on our account? I think I do, but can't figure it out.
- My account shows two Single Seat AutoCAD but also shows 0 available. I don't get it.
Can someone help please? I have a person not able to work and we are extremely busy.
I've installed 2016 on her machine even though we purchased the 2018 licenses. And yes, I've installed it using the proper 2016 single seat license numbers.
Solved! Go to Solution.
Solved by Darin.Green. Go to Solution.
With single user subscription license, the contract manager must log in to their Autodesk Account and unassigned the license from their account and then assign the use of the license to this given user. If the user information is not under your company's contract, than you need to add the user first before assigning it to them.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
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Here are the steps necessary:
On the user's computer,
Hope that helps...
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Thanks.
That's what I though I needed to do, but it wasn't working.
Our reseller, MidWest CADD helped me out.
Turns out someone with the name of Ning Yi was listed as a software coordinator on one of our accounts and had one of the licenses I needed.
We were able to remove the Access from Ning Yi and assign it to my user.
I then removed and deleted Ning Yi from our users because I have no idea who he/she is...
Kinda scary....