How to reset DTS license

[Anonymous]

Hello, as a reseller we received a DTS license for AutoCAD LT 2016 for reviewing purposes. I want to do a demonstration of the process (Access Autodesk Account, specify a named user, grant Access, Download Software etc.) for my colleagues. First I have tested everything on my PC and all went well. But now I am not able to get rid of the license on my PC. The problem is when I uninstall and then reinstall the software I have immediate access to the Software. But I would need to reset the license to do a proper demonstration for my colleagues. where I get a login screen to enter the user credentials for the named user to validate the DTS license. I have done a clean uninstall, deleted the C:\program data\flexnet Folder (as described in the "How to reset single license" artícle, deleted the folders under appdata and programdata for LT as well as registry entris in current user Profile and HKLM but whenever I reinstall the software I ca open it immediately- I also tried to remove access in Autodesk Account for my user and grant it to another user (i am contract manager too) but to no avail. So my question is: how can I reset the Desktop license on a PC that is not supposed to run the software anymore? Regards. Marco

[Otto]

Hello m.mees

It looks like you need help uninstalling - or have issues that may be addressed by uninstalling - an Autodesk product. Community members with similar questions found the following article(s) useful: The following article(s) should help you resolve the problem:

Uninstalling a Product

Once your product is uninstalled, please try downloading your Autodesk Software using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

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[Anonymous]

I am aware of the process of a clean uninstallation as recommended by Autodesk as well as the procedure to reset a single license by removing the folde :programdata\flexnet. That didn't help. Regards. Marco

[Anonymous]

Hello,

 after granting access to the software to another named user in Autodesk Account it took one day and then the software wouldn't open no more but telling me to refer to my administrator to get access again. So this is kind of as expected I guess.

Nonetheless I would be interested if there is a way to "reset" the software as I have seen similar problems with desktop subscription installations that cannot be accessed and neither can be activated.

Regards.

Marco

[DarrenP]

don't know if there is a way to reset that

have you tried logging into that computer as someone else?