How to Live Chat with Customer Service

[Anonymous]

I have already participated in a live chat with an AUTODESK customer service representative, but now cannot find the option again on this website.  Is there a limited about of times a subscriber is allowed to live chat for support? If not, can someone guide me to a live chat with customer service?  Thank yiu 

[pendean]

What link are you using?

[john.vellek · Accepted solution]

Hi @Anonymous,

I see that you are visiting as a new member to the AutoCAD forum. Welcome to the Autodesk Community!

Chat is no longer a current option to contact support regarding AutoCAD issues. Use the Contact Support link at the bottom of this page. You will then see a page that helps you to Email support, Schedule a call, or call an Agent.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Mark.Lancaster]

@Anonymous

What is your actual issue? Or the reason why you need to chat with customer service?

[john.vellek]

Hi @Anonymous,

Have you been successful in contacting support? Is there an issue that I can help you resolve in the forums?

[Anonymous]

how to chat? answers please and it is my first time so a tutorial is nice too but anything is ok.

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[Anonymous]

https://knowledge.autodesk.com/contact-support

[Anonymous]

Hi i have a student licensed in AUTOCAD and revit last 2018 wit Bredin learning centre. I believed this a 3 year licensed.

I bought a new laptop/ How can i download it again?

[leowarren34]

Hi @Anonymous,

If your license has not expired you can find the downloads https://manage.autodesk.com/ under products and services.

Otherwise, you can request a new license at: https://www.autodesk.com/education/edu-software/overview

[Anonymous]

How to get certificate from Autodesk?

[Anonymous]

How to get certificate from Autodesk?

[leowarren34]

Hi @Anonymous,

Do you mean product certification?

https://www.autodesk.com/certification/all-certifications 

[Anonymous]

how to get license from autodesk?

[Anonymous]

how to get license from Autodesk?

[leowarren34]

Hi @Anonymous,

If you want a software license for commercial and professional use then you can buy from the product pages at https://www.autodesk.com/

If you're an eligible student you can sign up at https://www.autodesk.com/education/edu-software/overview 

[Anonymous]

Autodesk sucks big time, after purchasing the software license, its still under process from 4days. no one knows whats happening. are they really living in 2021?

[mdavis22569]

@Anonymous 

Might need to give more information on your issue if you're going to want some help ... 

You could also put in a support ticket and try and get it resolve .... 

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-create-a-Technical-Support-case-for-Autodesk-software.html

[Anonymous]

I need to Live Chat with Customer Service.

[leowarren34]

Hi @Anonymous,

As it's been stated multiple times - you can reach out to support here: https://knowledge.autodesk.com/contact-support 

[Anonymous]

I purchased Autocad LT and prior to purchase it they have told me that I could use it on 3 devices. I have already installed it on my laptop and would like to install it now on my desktop. It is asking me to pay another 440 per year while prior to purchasing it clearly indicated that with my Autodesk account I could use it on 3 devices. Could you help me with that matter, please?