How to get Educational Software & Troubleshooting Steps

amanda.k
Community Manager

How to get Educational Software & Troubleshooting Steps

amanda.k
Community Manager
Community Manager

 

If you are wanting to sign up for the Autodesk Educational Software, or have signed up and are having issues accessing your software, please read the below information.

 

Getting Access to Educational Software

 

In May 2020, the Education Program implemented a new verification process for Educational access to products. When signed in & trying to access products & services from the Education Community you'll now be prompted to go through the process below.

 

  1. You need to be enrolled or employed by a Qualified Educational Institution.
  2. Visit the Get Products page, then select "Get Started" or "Sign-in" to start the verification process. You will need to fill out your Country, Territory or Region, your Educational Role, your Institution type, and your birthday.

 

Ver1.png

 

  1. You will then be asked to enter your school or university information. Simply start typing and a list of selections will appear.

 

Ver2.png

  1. After filling out this information, wait for your verification email from Verify@SheerID.com
  2. To verify that you're eligible to access Autodesk Educational licenses, proof of enrollment or employment needs to be provided & uploaded. You have a limited time to provide the documentation. Once uploaded, your document will be reviewed and you'll receive an email within 48 hours to confirm your status.

Ver3.png

  1. Educational Software includes the current version & 3 versions back
  2. After receiving the approved verification email, return to the Get Products page. It will provide you with all the information you need to download, install & activate, you will also receive an email containing your Serial# & product key. This information will appear in your Autodesk account in 24-72hrs.

 

There is no need to manually activate newer versions of Autodesk products. They are activated online automatically, so a good internet connection is required.

 

Common Questions about signing up:

 What kind of document(s) do I upload if asked? You'll need to upload school-issued documentation that shows your:

  • First name
  • Last name
  • School name
  • Date showing current enrollment

 

Please note that we will be reviewing the date of enrollment, not the print date or view date of your document(s). For example, your transcript may have been printed yesterday, but it shows that your most recent enrollment in classes was a previous term. Future terms are also not eligible, so acceptance letters unfortunately are not proof you are currently enrolled.

 

I am home-schooled. Am I eligible for the Autodesk Education plan?  Yes, if you meet the criteria for home-school access. Visit the Autodesk Education Community, choose a software title, and create an Autodesk account. When prompted to choose “Institution type” select the option that is the most relevant to your situation. Once your email address has been verified, you will be required to complete your education profile. When asked for the name of your educational institution, type “Home” in the field and then select “Home School (Any)” from the drop-down list. Proceed to complete your profile and you will then be asked to check your information is correct. Review it and then click the “Verify” button. You will then be asked to upload documentary proof to confirm your home school status. The document must show your first and last name, the name of the home school or home school association and be dated within the last three months. Official letters from curriculum providers or local school districts are acceptable.

 

I have an existing 1-year or 3-year individual Educational license for an Autodesk product, and it is due to expire/has expired. What do I do? Visit the Autodesk Education Community, sign in to your account, and if prompted confirm your eligibility for free educational access to Autodesk products and services. Then you can access a new subscription for your chosen software product through the Autodesk Education plan.

 

I’m waiting for my eligibility for free educational access to Autodesk products and services to be confirmed. How can I access Autodesk software in the meantime? We thank you for your patience and trust that your eligibility status will be determined shortly. If you are over 18 and have an urgent need for immediate access to Autodesk® software, you may consider accessing a free 30-day trial

 

I was deemed ineligible for free educational access to Autodesk software and services, but I believe there has been a mistake. Who can I contact to resolve this? Please contact SheerID, our verification service provider, at customerservice@sheerID.com for assistance. They will be happy to help.

 

If you have successfully submitted your information and still having access issues:

 

Haven’t received approval from SheerID? Remember, verification can take up to 48 hours. SheerID will notify you if they need more information. Please make sure to check your SPAM filter as we are seeing reports of the notification being directed there. 

 

You can check on your status if it has been more than 48 hours by reaching out to SheerID Support.

 

It's been more than 48 hours, you've checked your SPAM filter, and there's still no email from SheerID: Reach out to SheerID support, and make sure to review the SheerID Faq's in the meantime: https://verify.sheerid.com/autodesk-student-faq/

 

When trying to confirm my eligibility for educational access to Autodesk products and services, I couldn’t find my educational institution in the drop-down list provided. What should I do? If your educational institution is not listed, please complete the “Request to add school” online form. This will initiate a manual vetting process and, if approved, the school will be added to the Qualified Educational Institution list, typically within seven days. Please return to the Autodesk Education Community after seven days to determine if your educational institution has been approved and added to the school list.

 

I’ve been asked to provide additional documentation to confirm my eligibility for educational access to Autodesk products and services. How long will it take? Timeframes vary. Some general guidelines for document review are: 

 

  • Customers in the United States: Typically takes approximately 20 minutes
  • Customers outside the United States: Typically, within 48 hours, but may take longer.

 

Note: Be sure to check your email junk/spam folder

 

Having issues downloading once you have been verified? First, review the download and installation help articles. Try switching the method that you are downloading with. Still having issues? Check your system requirements. If all is good there, post to the Installation and Licensing Forum for community based help, remembering to include as many details as possible (OS, product, version, error messages, etc.) or reach out to Education Support.

 

Still have questions or issues? For any account issues, contact Education Support. For SheerID verification issues, contact SheerID Student Support. For technical support or troubleshooting assistance, you can either contact the Education Support team or post to the appropriate Installation and Licensing or Product forum.

 



Amanda Pruyn
Senior Program Manager, Community
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Anonymous
Not applicable

What about those of us maintaing multi user educational environments? I.E lots and lots of labs with hundreds of computers where an individual license will absolutely not work. 

 

Are we just screwed?

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DarrenP
Consultant
Consultant

Thats explained here: https://damassets.autodesk.net/content/dam/autodesk/www/industries/education/docs/edu-verification-c...

 

  1. I’m an IT/lab administrator for a Qualified Educational Institution. How do I access Education multi-user or network licenses through the Autodesk Education Community for classroom or lab deployment?

Educators and educational institution IT/lab administrators who confirm

their eligibility for educational access are able to obtain 1-year multi-user and network Educational licenses through the Autodesk Education Community, under applicable terms. Upon license expiration, multi-user and network Educational licenses are renewable if the educator/IT/lab administrator still meets the eligibility criteria for free educational access to Autodesk products and services. This applies to all software products and all versions available through the Autodesk Education Community.

DarrenP
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dzulkiewski
Enthusiast
Enthusiast

As an educator, do I need to do this even though I already have the software? Do I need to have our school on file so students can verify their accounts?

Is there a way to receive updates about this? My class started downloading today and received the message about needing a transcript or student ID. I was totally unaware of the new requirement and would like to be on a mailing list or be part of a group to learn more.

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dzulkiewski
Enthusiast
Enthusiast

I tired to email the verify account you have listed above and was told the group may not exist or I may not have permission to post to their site. I would like some help with their verification process using Fusion 360

 

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Anonymous
Not applicable

Autodesk doesn't handle the verification

read the pdf that was linked it tells what documents are required

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DarrenP
Consultant
Consultant

@dzulkiewski wrote:

As an educator, do I need to do this even though I already have the software? Do I need to have our school on file so students can verify their accounts?

Is there a way to receive updates about this? My class started downloading today and received the message about needing a transcript or student ID. I was totally unaware of the new requirement and would like to be on a mailing list or be part of a group to learn more.


yes this will need to be done eventually all students need to create their own account & submit all the required documents give them that pdf that was provided

contact edu support for notifications if available: https://www.autodesk.com/education/support/edu-contact-us-form

DarrenP
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dzulkiewski
Enthusiast
Enthusiast

What pdf that was provided?

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pendean
Community Legend
Community Legend
>>>...What pdf that was provided?...<<<
The link in message #3 above is to a PDF, not a webpage https://forums.autodesk.com/t5/installation-licensing/how-to-get-educational-software-amp-troublesho...
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auburn.thompson
Explorer
Explorer

My students have registered, we have submitted paperwork, and they have been verified.  They did not receive a confirmation email with a serial number in it.  When they login, it asks for a serial number.  Tech support says that AutoDesk no longer issues serial numbers for education accounts, but links it with their AutoDesk sign-on.  My students logon through the AutoDesk Desktop App, and then try running AutoCAD, but it still asks for a serial number.  I don't know what else to do.  Please help!

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Anonymous
Not applicable

 i have created an student account, everything was done. And then downloaded the Autodesk Revit software but couldn't sign in(in single user option) though my account is valid till September 2021. Can you plz help

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adasilva1980
Observer
Observer

Hello,

I'm, trying to get a license but it keeps telling me my enrolment letter doesn't match my records and therefore rejected. I think my old university is still registered and I would like to update it with my current CG school. How can I update my school records or just remove the old university from my profile and add this new one to it?

thank you

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Anonymous
Not applicable

read entire thread again 

links were provided on who you need to contact

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shollenbeck5MNK2
Participant
Participant

We have followed all the steps for my students to get access to Autodesk Fusion 360.  For those students whose certification letters were rejected during Autodesk account creation (even though their letters were identical to students who were accepted, they went through the Sheer ID process, which sometimes took several attempts as well).

Now, all of my students have emails from Autodesk saying that they are validated as students through 8/2021, but 25% still have "trial accounts", most with "terms expired" and cannot access their accounts.

We are a distance learning school and they do not have administrative privileges on the school computers.

Is there any way to get them access to their software?  They are falling behind in their work and understandably frustrated.

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auburn.thompson
Explorer
Explorer
After 6 weeks of frustration with AutoCAD's lack of support for its
educational users, I discovered the cause of our issues on my own. Our
firewall/filtering software was blocking AutoCAD from
communicating/activating the product. This error was insidious because
everything looks like it is working -complete with students logged in. If
on the activation page you don't see a link to 'sign-in to activate
product' but only see two options, serial number or network license, this
is likely your problem.
It took my amazing IT guy two days to figure it out because the AutoCAD
support was not helpful. He monitored IP traffic live to figure out what to
whitelist because it was more than *.autodesk.com.
After 6 weeks of frustration and ZERO guidance other than 'uninstall and
reinstall' from AutoCAD, I sincerely wish you good luck!
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DarrenP
Consultant
Consultant

autodesk has that list here: https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/What-URL...

 

DarrenP
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auburn.thompson
Explorer
Explorer
It would be nice if ANY of the supposed tech support on ANY of my 50+
tickets suggested this even once over a 6 week period.
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shollenbeck5MNK2
Participant
Participant
Thank you! I had my students go to Autodesk to reinstall the software and
open it again and it worked! It has been a frustrating first quarter for
us!
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shollenbeck5MNK2
Participant
Participant

Just in case it helps someone else:

After jumping through the student verification hoops, some of my students still showed trial accounts and some had term expired, even though they had verification through 8/21. We went here: https://www.autodesk.com/education/edu-software/overview?sorting=featured&page=1

signed in with their student accounts, clicked on get products/access for fusion360, let it download and opened it. When we clicked open, it said "this software is already installed, would you like to open it" Clicked yes and they now show educational license.

So easy - I wish it didn't take me weeks and many student trials to figure it out.

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Anonymous
Not applicable

Hello,

 

  I'm an administrator (took over in July) at a School District.  The usual set up for a lab exists in our High School.  Since we may go remote learning at any minute, the school decided to use Gsuite for remote learning.  I noticed the Autocad web app can be used with gsuite.  I followed ALL the steps to be verified, user account, products, etc. and I seem to be having an issue.  I installed the autocad web app for my gsuite domain.  I saw the app in the app container in gsuite.  But, when I click om it nothing happens.  Did I do something wrong?  Is something supposed to happen when I click on that app in the google app container?  Is that app just a redirect to the autocad login page?  Also, I have a teacher that says the autocad web app disappeared from the google app container, any reason this would happen?

 

Last question - our school does not allow students to have email.  Is there another way to verify the student accounts besides email?  Do you have any documentation that can help me with the Google integration?  

 

Thanks in advance,

Adam

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We use LinkedIn to deploy digital advertising on sites supported by LinkedIn. Ads are based on both LinkedIn data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that LinkedIn has collected from you. We use the data that we provide to LinkedIn to better customize your digital advertising experience and present you with more relevant ads. LinkedIn Privacy Policy
Yahoo! Japan
We use Yahoo! Japan to deploy digital advertising on sites supported by Yahoo! Japan. Ads are based on both Yahoo! Japan data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Yahoo! Japan has collected from you. We use the data that we provide to Yahoo! Japan to better customize your digital advertising experience and present you with more relevant ads. Yahoo! Japan Privacy Policy
Naver
We use Naver to deploy digital advertising on sites supported by Naver. Ads are based on both Naver data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Naver has collected from you. We use the data that we provide to Naver to better customize your digital advertising experience and present you with more relevant ads. Naver Privacy Policy
Quantcast
We use Quantcast to deploy digital advertising on sites supported by Quantcast. Ads are based on both Quantcast data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Quantcast has collected from you. We use the data that we provide to Quantcast to better customize your digital advertising experience and present you with more relevant ads. Quantcast Privacy Policy
Call Tracking
We use Call Tracking to provide customized phone numbers for our campaigns. This gives you faster access to our agents and helps us more accurately evaluate our performance. We may collect data about your behavior on our sites based on the phone number provided. Call Tracking Privacy Policy
Wunderkind
We use Wunderkind to deploy digital advertising on sites supported by Wunderkind. Ads are based on both Wunderkind data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Wunderkind has collected from you. We use the data that we provide to Wunderkind to better customize your digital advertising experience and present you with more relevant ads. Wunderkind Privacy Policy
ADC Media
We use ADC Media to deploy digital advertising on sites supported by ADC Media. Ads are based on both ADC Media data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that ADC Media has collected from you. We use the data that we provide to ADC Media to better customize your digital advertising experience and present you with more relevant ads. ADC Media Privacy Policy
AgrantSEM
We use AgrantSEM to deploy digital advertising on sites supported by AgrantSEM. Ads are based on both AgrantSEM data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that AgrantSEM has collected from you. We use the data that we provide to AgrantSEM to better customize your digital advertising experience and present you with more relevant ads. AgrantSEM Privacy Policy
Bidtellect
We use Bidtellect to deploy digital advertising on sites supported by Bidtellect. Ads are based on both Bidtellect data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Bidtellect has collected from you. We use the data that we provide to Bidtellect to better customize your digital advertising experience and present you with more relevant ads. Bidtellect Privacy Policy
Bing
We use Bing to deploy digital advertising on sites supported by Bing. Ads are based on both Bing data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Bing has collected from you. We use the data that we provide to Bing to better customize your digital advertising experience and present you with more relevant ads. Bing Privacy Policy
G2Crowd
We use G2Crowd to deploy digital advertising on sites supported by G2Crowd. Ads are based on both G2Crowd data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that G2Crowd has collected from you. We use the data that we provide to G2Crowd to better customize your digital advertising experience and present you with more relevant ads. G2Crowd Privacy Policy
NMPI Display
We use NMPI Display to deploy digital advertising on sites supported by NMPI Display. Ads are based on both NMPI Display data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that NMPI Display has collected from you. We use the data that we provide to NMPI Display to better customize your digital advertising experience and present you with more relevant ads. NMPI Display Privacy Policy
VK
We use VK to deploy digital advertising on sites supported by VK. Ads are based on both VK data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that VK has collected from you. We use the data that we provide to VK to better customize your digital advertising experience and present you with more relevant ads. VK Privacy Policy
Adobe Target
We use Adobe Target to test new features on our sites and customize your experience of these features. To do this, we collect behavioral data while you’re on our sites. This data may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, your Autodesk ID, and others. You may experience a different version of our sites based on feature testing, or view personalized content based on your visitor attributes. Adobe Target Privacy Policy
Google Analytics (Advertising)
We use Google Analytics (Advertising) to deploy digital advertising on sites supported by Google Analytics (Advertising). Ads are based on both Google Analytics (Advertising) data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Google Analytics (Advertising) has collected from you. We use the data that we provide to Google Analytics (Advertising) to better customize your digital advertising experience and present you with more relevant ads. Google Analytics (Advertising) Privacy Policy
Trendkite
We use Trendkite to deploy digital advertising on sites supported by Trendkite. Ads are based on both Trendkite data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Trendkite has collected from you. We use the data that we provide to Trendkite to better customize your digital advertising experience and present you with more relevant ads. Trendkite Privacy Policy
Hotjar
We use Hotjar to deploy digital advertising on sites supported by Hotjar. Ads are based on both Hotjar data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Hotjar has collected from you. We use the data that we provide to Hotjar to better customize your digital advertising experience and present you with more relevant ads. Hotjar Privacy Policy
6 Sense
We use 6 Sense to deploy digital advertising on sites supported by 6 Sense. Ads are based on both 6 Sense data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that 6 Sense has collected from you. We use the data that we provide to 6 Sense to better customize your digital advertising experience and present you with more relevant ads. 6 Sense Privacy Policy
Terminus
We use Terminus to deploy digital advertising on sites supported by Terminus. Ads are based on both Terminus data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Terminus has collected from you. We use the data that we provide to Terminus to better customize your digital advertising experience and present you with more relevant ads. Terminus Privacy Policy
StackAdapt
We use StackAdapt to deploy digital advertising on sites supported by StackAdapt. Ads are based on both StackAdapt data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that StackAdapt has collected from you. We use the data that we provide to StackAdapt to better customize your digital advertising experience and present you with more relevant ads. StackAdapt Privacy Policy
The Trade Desk
We use The Trade Desk to deploy digital advertising on sites supported by The Trade Desk. Ads are based on both The Trade Desk data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that The Trade Desk has collected from you. We use the data that we provide to The Trade Desk to better customize your digital advertising experience and present you with more relevant ads. The Trade Desk Privacy Policy
RollWorks
We use RollWorks to deploy digital advertising on sites supported by RollWorks. Ads are based on both RollWorks data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that RollWorks has collected from you. We use the data that we provide to RollWorks to better customize your digital advertising experience and present you with more relevant ads. RollWorks Privacy Policy

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