How to contact Autodesk and/or find related information to a given problem

[Mark.Lancaster]

Contacting Autodesk

Question:  You want to know how to contact Autodesk and/or find related information to a given problem

Contact Requirement	Contact Link	To be used for
Buying Autodesk Software	Click here for chat option and related articles	Purchases, Order status & receipts, Subscription Renewal Settings, Paying for your order, Invoice issues and Requesting boxed software
Returning Autodesk Software	Click here for chat option and related articles	Returning Autodesk Software
Invoice Lookup	Invoice Lookup	Invoice Lookup
Account Creation & Sign In Issues	Click here for chat option and related articles	Account creation and Sign In Issues
Contract Dates and Supporting Product Issues	Click here for chat option and related articles	Renew or cancel subscription contracts, Organizing your Contracts, Viewing issues with products on your subscription, and Technical support for subscription products and services
Subscription Issues	Click here for chat option and related articles	Subscription Issues
Contract Administration Issues	Click here for chat option and related articles	Changing contract manager, Changing software coordinator, Create a group for multiple contracts, and Consolidating multiple contracts.
Editing Account Information Issues	Click here for chat option and related articles	Resetting and changing your Autodesk Account Password, Editing your Autodesk Account Profile, Changing of Company Name or Address, Adding/removing users in User Management (Secondary Chat Choice), and Setting user's permissions for access to products/services/support (Secondary Chat Choice)
Manage User Access Issues	Click here for chat option and related articles	Adding/removing users in User Management (Preferred Chat Choice) and Setting user's permissions for access to products, services, and support (Preferred Chat Choice)
Report Request	Click here for chat option and related articles	Renewal Reports and License Software Reports
Activation and Registration Issues	Click here for Activation and Chat Option	Activation and Reached Activation Limit
Installation Issues	Click here for chat option and related articles	Preferred method is to use this forum before contacting Autodesk Errors during installation, Troubleshooting using log file, Uninstalling/Re-installing, and Problems creating deployments (Secondary Chat Choice)
Language Pack Issues	Click here for chat option and related articles	Downloading & installing and Options for using software in different language
Configuring an Autodesk product issue	Click here for chat option and related articles	Installation (Secondary Chat Choice) and Configuration issues
System Requirement Inquires	Click here for chat option and related articles	Confirm Operating System requirements
Uninstalling Autodesk Product Issues	Click here for chat option and related articles	Uninstalling Autodesk Product Issues
Network License Manager Issues	Click here for chat option and related articles	Selecting the correct license server model, System requirements, Installation of Network license manager and Requesting network license (Secondary Chat Choice)
License File and Server Configuration Issues	Click here for chat option and related articles	Configuring License Server and Requesting network license (Preferred Chat)
Network License Errors	Click here for chat option and related articles	Network Licensing errors
Deployment Creation Issues	Click here for chat option and related articles	Deployment Creation Issues (Preferred Chat)
Free Software Trial Issues	Click here for chat option and related articles	Trouble installing and Converting free trials
Transferring License	Click here for chat option and related articles	Transferring issues with perpetual license from one computer to another and Transferring the ownership of your license
Cascading Network License Issues	Click here for chat option and related articles	Cascading issues
Previous Version Request	Click here for chat option and related articles	Previous Version/Usage Request
Home Use Request	Click here for chat option and related articles	Home Use Request - Subscription/Network license only
License Report Request	Click here for chat option and related articles	License Report
Educational Support Team	Click here to contact them	All items related to Educational Support

[natasha.l]

Thank you for the informational post.