[Help !] No product to download after order confirmed.

[sunkirata]

Hi, I know this might not be the best place to post, but the communication with Support team is so helpless and I'm so desperate.

Just purchased 3 months subscription of Maya (date in invoice : 6th Nov 2024). Order no. 1348687284139.

On 11 Nov., got an email from Autodesk saying that my order was complete. But up until now, there is still no product available for me to download. I've went several rounds with Autodesk's support person (Case no. 23319346), but he doesn't helpful at all as he keep asking the information I've already told him, or told me to delete the cookies which didn't work at all. Worst part is that he started to repeat the same message he used to reply me like a bot.

I have no other choices left but to make some rant here just in case any kind-heart Autodesk staff passing through here and decide to help me investigate this.

[mdavis22569 · Accepted solution]

HI @sunkirata 

I've seen it take up to 48 hours to show up in the accounts after the ordering is confirmed. 

Was it purchased under the same email as the Autodesk user account that wants to use it? 

[sunkirata]

Hi, Mark.

Thank you for the reply.

After the countless round with the support desk, they decided to fix something on their end. I just check my product page just a moment ago, and it's work now !

Not sure if it because you are one who brought up this matter to the Autodesk team ? But thank anyway !