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Having trouble installing AutoCAD 2015. Says it's already installed.

36 REPLIES 36
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Message 1 of 37
conn250
30648 Views, 36 Replies

Having trouble installing AutoCAD 2015. Says it's already installed.

I first started to install AutoCAD 2015 and then my internet connection was lost during the install process. So I uninstalled whatever was partially installed and I tried again. It kept telling me that AutoCAD is already installed and therefor I can't install it even though it's not installed. I even performed all the recommended tasks such as fuly uninstalling all AutoCAD software, deleting all the program files folders, deleting the registry items, and so forth. What more do I need to do to be able to intall it?

36 REPLIES 36
Message 2 of 37
conn250
in reply to: conn250

yeah I'm not doing those offers
Message 3 of 37
emily.xu
in reply to: conn250

Hi, Welcome to Autodesk Community!

Please try to delete following registry if exists:

HKEY_CLASSES_ROOT\Installer\Products\7D2F3875100E0000102000060BECB6AB

HKEY_CLASSES_ROOT\Installer\Products\7D2F3875100E9040112000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\AutoCAD\R20.0

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7D2F3875100E0000102000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7D2F3875100E9040112000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5783F2D7-E001-0000-0102-0060B0CE6BBA}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5783F2D7-E001-0409-1102-0060B0CE6BBA}

Then you should be able to reinstall.

 

 



Emily Xu
Product Support
Message 4 of 37
conn250
in reply to: emily.xu

Thank You, I actually got it to work last night after reading a post about
someone who had a similar problem. I apparently didn't get rid of all the
registry items at first.
Message 5 of 37
Shepard2148-N7
in reply to: conn250

when i try to install it the product installer wizard comes uo and 3 secounds later it say "Network Failure". i can i fix this?

Message 6 of 37
david.lau
in reply to: Shepard2148-N7

See step 3 here:

 

http://upandready.typepad.com/up_and_ready/2014/07/quick-start-communication-failure-with-install-no...

 

It's best to delete any folders with "wi" in it and use a browser download of the software.

 

https://screencast.autodesk.com/main/details/be571ea9-fffc-40d6-8338-e0e7a3d82a3b



David Lau
Message 7 of 37
yuri.perrini
in reply to: conn250

Hi!

I'm having the same problem with Maya 2015. Downloading the student version whe installing it it says maya it's already installed. I deleted all registry keys i found through regscanner, and running a search with "Maya2015" in my regedit gives no result, yet i'm getting the problem. 
Do you know of any value that doesn't get listed when looking for the ones named maya 2015 but still is related to this problem?
Thank you very much,

Yuri

Message 8 of 37
yuri.perrini
in reply to: emily.xu


@emily.xu wrote:

Hi, Welcome to Autodesk Community!

Please try to delete following registry if exists:

HKEY_CLASSES_ROOT\Installer\Products\7D2F3875100E0000102000060BECB6AB

HKEY_CLASSES_ROOT\Installer\Products\7D2F3875100E9040112000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\AutoCAD\R20.0

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7D2F3875100E0000102000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7D2F3875100E9040112000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5783F2D7-E001-0000-0102-0060B0CE6BBA}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5783F2D7-E001-0409-1102-0060B0CE6BBA}

Then you should be able to reinstall.

 

 


Hi!

I'm having the same problem with Maya 2015. Downloading the student version whe installing it it says maya it's already installed. I deleted all registry keys i found through regscanner, and running a search with "Maya2015" in my regedit gives no result, yet i'm getting the problem. 
I already have maya 2014 installed which i can't unistall since i'm currently working on a student project on it.

Do you know of any value that doesn't get listed when looking for the ones named maya 2015 but still is related to this problem?

Thank you very much,

Yuri

Message 10 of 37
yuri.perrini
in reply to: david.lau

Thanks for the answer David. 

Actually i used a utility to delete all the values and now nothing related to Maya2015 seems to be in the regedit at all.

I also tried Fix It but i don't get Maya in the list of installed products. If i select not listed than it asks me about the product code (30 digits code) and i have no idea what code it is asking about.

Any clue?


@david.lau wrote:

I used to use regedit but it's much easier to use Microsoft Fix It.

 

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Program-lists-as-already-...

 

Here is an evolution of workflows to solve this problem....

 

http://upandready.typepad.com/up_and_ready/2014/02/microsoft-fix-it-for-windows-81.html

 

http://upandready.typepad.com/up_and_ready/2012/06/windows-the-basics-of-using-microsoft-fix-it.html

 

http://upandready.typepad.com/up_and_ready/2011/07/general-installation-cannot-uninstall-andor-reins...


 

Message 11 of 37
RickBaehre
in reply to: conn250

This utility from Microsoft did the trick for me:

 

http://support2.microsoft.com/mats/program_install_and_uninstall

 

Good Luck!

 

Message 12 of 37
damngood18
in reply to: emily.xu

Autodesk,

You can't be serious....very sloppy, expecting end users to make registry changes.  I'm not doubting the capability of end users I'm just very very surprised such an organisation would get the end user to do such fix.

 

Message 13 of 37
damngood18
in reply to: damngood18

Further to that....after I made the registry changes other autodesk products are not working. Frikin furious.

Message 14 of 37
andrewcardenas10
in reply to: emily.xu

I'm having the same problem, but im following the same thing but when i try to delete it it states that can not delete and i'm starting to get annoyed by this whole process. Just want to uninstall autocad 2014 and put the 2015 so my work can be compatible

Message 15 of 37
germain.braaten
in reply to: emily.xu

THANK YOU *< : - )
Message 16 of 37
damngood18
in reply to: emily.xu

Hi Andrew,

I think I ended up using Microsoft to help completely uninstall so there was no record of it in the registry.
http://support2.microsoft.com/mats/program_install_and_uninstall
Sorry I can't quite remember, been quite busy.



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Message 17 of 37
GisèleUmuhire
in reply to: conn250

Hi,

 

I have exactly the same problem but I can't find the registry you gave in order to delete it. What can I do?

 

 

Message 18 of 37
JasonTan19
in reply to: conn250

i also have the same problem, can u share with me how u solve it? Thank You.
Message 19 of 37
yuri.perrini
in reply to: JasonTan19

My trouble was related to the registry key of the installer for maya 2015.
By searching it nothing popped out and all the software keys were
deleted but if you go in the installer folder inside the regedit and find
the registry keys and delete those related to maya 2015, it should fix it.
Cheers,
Yuri
Message 20 of 37
GisèleUmuhire
in reply to: JasonTan19

I used an application called "Microsoft fix it" to uninstall AutoCAD
completely. Install it and u'll be able to reinstall AutoCAD.

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