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Installation & Licensing

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Post 1 of 37
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Having trouble installing AutoCAD 2015. Says it's already installed.

24604 Views, 36 Replies
05-15-2014 10:08 PM

I first started to install AutoCAD 2015 and then my internet connection was lost during the install process. So I uninstalled whatever was partially installed and I tried again. It kept telling me that AutoCAD is already installed and therefor I can't install it even though it's not installed. I even performed all the recommended tasks such as fuly uninstalling all AutoCAD software, deleting all the program files folders, deleting the registry items, and so forth. What more do I need to do to be able to intall it?

Hi, Welcome to Autodesk Community!

Please try to delete following registry if exists:

HKEY_CLASSES_ROOT\Installer\Products\7D2F3875100E0000102000060BECB6AB

HKEY_CLASSES_ROOT\Installer\Products\7D2F3875100E9040112000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\AutoCAD\R20.0

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7D2F3875100E0000102000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7D2F3875100E9040112000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5783F2D7-E001-0000-0102-0060B0CE6BBA}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5783F2D7-E001-0409-1102-0060B0CE6BBA}

Then you should be able to reinstall.

 

 

Post 2 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

05-16-2014 12:02 AM in reply to: conn250
yeah I'm not doing those offers
Post 3 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

05-16-2014 03:01 AM in reply to: conn250

Hi, Welcome to Autodesk Community!

Please try to delete following registry if exists:

HKEY_CLASSES_ROOT\Installer\Products\7D2F3875100E0000102000060BECB6AB

HKEY_CLASSES_ROOT\Installer\Products\7D2F3875100E9040112000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\AutoCAD\R20.0

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7D2F3875100E0000102000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7D2F3875100E9040112000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5783F2D7-E001-0000-0102-0060B0CE6BBA}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5783F2D7-E001-0409-1102-0060B0CE6BBA}

Then you should be able to reinstall.

 

 




Emily Xu
Post 4 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

05-16-2014 08:04 AM in reply to: emily.xu
Thank You, I actually got it to work last night after reading a post about
someone who had a similar problem. I apparently didn't get rid of all the
registry items at first.
Post 5 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

05-16-2014 05:49 PM in reply to: conn250

when i try to install it the product installer wizard comes uo and 3 secounds later it say "Network Failure". i can i fix this?

Post 6 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

09-10-2014 06:46 AM in reply to: Shepard2148-N7

See step 3 here:

 

http://upandready.typepad.com/up_and_ready/2014/07/quick-start-communication-failure-with-install-no...

 

It's best to delete any folders with "wi" in it and use a browser download of the software.

 

https://screencast.autodesk.com/main/details/be571ea9-fffc-40d6-8338-e0e7a3d82a3b



David Lau
Post 7 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

10-14-2014 02:14 PM in reply to: conn250

Hi!

I'm having the same problem with Maya 2015. Downloading the student version whe installing it it says maya it's already installed. I deleted all registry keys i found through regscanner, and running a search with "Maya2015" in my regedit gives no result, yet i'm getting the problem. 
Do you know of any value that doesn't get listed when looking for the ones named maya 2015 but still is related to this problem?
Thank you very much,

Yuri

Post 8 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

10-14-2014 02:22 PM in reply to: emily.xu

emily.xu wrote:

Hi, Welcome to Autodesk Community!

Please try to delete following registry if exists:

HKEY_CLASSES_ROOT\Installer\Products\7D2F3875100E0000102000060BECB6AB

HKEY_CLASSES_ROOT\Installer\Products\7D2F3875100E9040112000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\AutoCAD\R20.0

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7D2F3875100E0000102000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7D2F3875100E9040112000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5783F2D7-E001-0000-0102-0060B0CE6BBA}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5783F2D7-E001-0409-1102-0060B0CE6BBA}

Then you should be able to reinstall.

 

 


Hi!

I'm having the same problem with Maya 2015. Downloading the student version whe installing it it says maya it's already installed. I deleted all registry keys i found through regscanner, and running a search with "Maya2015" in my regedit gives no result, yet i'm getting the problem. 
I already have maya 2014 installed which i can't unistall since i'm currently working on a student project on it.

Do you know of any value that doesn't get listed when looking for the ones named maya 2015 but still is related to this problem?

Thank you very much,

Yuri

Post 9 of 37
Post 10 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

10-15-2014 06:36 AM in reply to: david.lau

Thanks for the answer David. 

Actually i used a utility to delete all the values and now nothing related to Maya2015 seems to be in the regedit at all.

I also tried Fix It but i don't get Maya in the list of installed products. If i select not listed than it asks me about the product code (30 digits code) and i have no idea what code it is asking about.

Any clue?


david.lau wrote:

I used to use regedit but it's much easier to use Microsoft Fix It.

 

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Program-lists-as-already-...

 

Here is an evolution of workflows to solve this problem....

 

http://upandready.typepad.com/up_and_ready/2014/02/microsoft-fix-it-for-windows-81.html

 

http://upandready.typepad.com/up_and_ready/2012/06/windows-the-basics-of-using-microsoft-fix-it.html

 

http://upandready.typepad.com/up_and_ready/2011/07/general-installation-cannot-uninstall-andor-reins...


 

Post 11 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

10-22-2014 11:12 AM in reply to: conn250

This utility from Microsoft did the trick for me:

 

http://support2.microsoft.com/mats/program_install_and_uninstall

 

Good Luck!

 

Post 12 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

11-12-2014 01:32 PM in reply to: emily.xu

Autodesk,

You can't be serious....very sloppy, expecting end users to make registry changes.  I'm not doubting the capability of end users I'm just very very surprised such an organisation would get the end user to do such fix.

 

Post 13 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

11-12-2014 02:12 PM in reply to: damngood18

Further to that....after I made the registry changes other autodesk products are not working. Frikin furious.

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

11-23-2014 07:19 PM in reply to: emily.xu

I'm having the same problem, but im following the same thing but when i try to delete it it states that can not delete and i'm starting to get annoyed by this whole process. Just want to uninstall autocad 2014 and put the 2015 so my work can be compatible

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

12-03-2014 06:10 AM in reply to: emily.xu
THANK YOU *< : - )
Post 16 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

12-05-2014 12:05 AM in reply to: emily.xu
Hi Andrew,

I think I ended up using Microsoft to help completely uninstall so there was no record of it in the registry.
http://support2.microsoft.com/mats/program_install_and_uninstall
Sorry I can't quite remember, been quite busy.



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Post 17 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

02-17-2015 09:28 AM in reply to: conn250

Hi,

 

I have exactly the same problem but I can't find the registry you gave in order to delete it. What can I do?

 

 

Post 18 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

04-04-2015 06:07 AM in reply to: conn250
i also have the same problem, can u share with me how u solve it? Thank You.
Post 19 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

04-04-2015 06:19 AM in reply to: JasonTan19
My trouble was related to the registry key of the installer for maya 2015.
By searching it nothing popped out and all the software keys were
deleted but if you go in the installer folder inside the regedit and find
the registry keys and delete those related to maya 2015, it should fix it.
Cheers,
Yuri
Post 20 of 37

Re: Having trouble installing AutoCAD 2015. Says it's already installed.

04-04-2015 06:58 AM in reply to: JasonTan19
I used an application called "Microsoft fix it" to uninstall AutoCAD
completely. Install it and u'll be able to reinstall AutoCAD.
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