I have multiple times uploaded my documents showing matriculation in order to re-enable my education licence and for the past two weeks it has been stuck on "We still need to confirm your eligibility..."
Can someone from Autodesk please find what's broken here?
I have heard of quite a few issues with this new system so I am sure I am not the only one who wants to see this updated/gone. It cannot be considered acceptable to wait weeks, for example, when enrolling a whole class of students like some of the other posts about this topic
Has this SheerID system ever worked? Previously I have had educator access in order to teach classes but granted through an Autodesk partner representative where I had sent them my email address, and that worked fine. Now that I have to use this half-baked ID verification system it isn't working, and doesn't give me any indication of what's going on.
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