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Genuine Service - How to uninstall it? (I moved to a different machine)

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Mensaje 1 de 125
EricsUsername
374570 Vistas, 124 Respuestas

Genuine Service - How to uninstall it? (I moved to a different machine)

HOW TO UNINSTALL The ADSK Genuine Service ?

• I moved 3dsMax to a new computer.
• 3dsMax is no longer installed on that previously used computer.

• I want to remove the Genuine Service from the previously used system.

To whoever or whomever saves the say here.. I PRE-THANK YOU
IMO:  The "ADSK Genuine Service" should be smart enough to allow uninstall of itself when there's no longer any ADSK programs on the system.

124 RESPUESTAS 124
Mensaje 81 de 125
Saeedib
en respuesta a: EricsUsername

I found the solution. This is a malware by Autodesk. in order to handle this make sure to go to your anti-virus and black list the software. In order to remove it go to the install location of the file in Autodesk folder and at the same time open the task manager and look for the process. End the task in task manager and then quickly delete the folder containing that software from your PC. 
Alternatively you can launch windows in Safe mode and then navigate to the folder and delete the folder containing that file.
If you are an educator like me, it is your responsibility to move away from Autodesk products. since once your students are done with their school, they no longer can afford to maintain the license and they need to relearn all the same concepts through a different software. If you truly care about setting them for success, move over to opensource alternatives.

Mensaje 82 de 125
jasondkim
en respuesta a: natasha.l

It's been weeks for me and the program still persists. 

Any explanation? 

Mensaje 84 de 125
eriktMAVPR
en respuesta a: natasha.l

I am a graduate student finishing my degree in physics.  I have happily used autodesk inventor for designing many experiments over the past few years.  Unfortunately the fact that your software acts this way, uninstallable basically malware, has made me decide that I will never willingly use autodesk software again.

Mensaje 85 de 125
Gordon1fm
en respuesta a: EricsUsername

It's really a cheek that you can't uninstall this software manually. While it's nice that you're on the lookout for malwared software. But when I realize that I can no longer deal with the pricing policy of these products, and I uninstall everything. Then I also want everything to be gone from my computer! And I already have waited more than two weeks!.

Mensaje 86 de 125
seyi1214
en respuesta a: EricsUsername
Mensaje 87 de 125
enr57
en respuesta a: EricsUsername

Solution for Windows:

 

Uninstall it. When the annoying window comes up, open task manager. Find the process labeled "Autodesk Genuine Service" on the task manager processes list. Right click it, and then open file location. That will take you right to where the Autodesk "Malware" is running from, and you can delete it. 

 

But...

 

It won't let you delete it while it's running, so you have to end the task from task manager and then quickly delete the folder before it automatically starts the program up again. 

 

Good luck, folks. 

Mensaje 88 de 125
navarro.remy.pro
en respuesta a: Anonymous

Indeed, what kind of service is that ? Was is agreed on by all the users at the time of installation ?

Mensaje 89 de 125
HaughtyGray
en respuesta a: EricsUsername

This worked for me - Uninstall the Autodesk Genuine Service (landfx.com)

 

I agree with everyone else saying that this is basically official Autodesk malware.

Mensaje 90 de 125
darkhunter.sk8
en respuesta a: EricsUsername
Mensaje 91 de 125
walkermacy
en respuesta a: EricsUsername

Deleting my message due to not quite accurate information. Can't delete the whole post so this is the next best option.

Mensaje 92 de 125
Soaron
en respuesta a: Anonymous

Freaking malware!!! Solution described above involving deleting files works.

Mensaje 93 de 125
ulexite
en respuesta a: natasha.l

What if I need to do a full uninstall in order to reinstall a piece of Autodesk software because I'm having installation errors?  Am I supposed to wait two weeks before attempting to reinstall?  

Mensaje 94 de 125
douglas.addy
en respuesta a: akosubek

it doesn't say uninstall is says "disable"

Mensaje 95 de 125
reniferziolo
en respuesta a: Anonymous

awesome thanks

Mensaje 96 de 125
edward_scott
en respuesta a: Anonymous

thanks @Anonymous - this worked perfectly! removed the entire AutodeskShared folder and my pc is not Autodesk free

Mensaje 97 de 125
kev_fullerton
en respuesta a: EricsUsername

It looks like you have resolved this by now, but for those that come across this post. You CAN remove autocad fully. I'm sure there are better or easier methods, but I was able to do so through CMD. I will vaguely walk you through the process I used, but you will have to research into this on your own before attempting to do this and make sure you know the basics of using CMD prompt. 

 

So the first thing you want is to locate the stubborn files in question, the files were spread out over several locations so you will have to run a search for "autodesk" and "autocad" in your C: drive and note down all of the locations. To get rid of the easy files, after running a C: drive search for both of the above search words, just simply select all and hold [shift] and press [delete] and any of the residual files will be deleted (bypassing the reycling bin), but the majority of the stubborn files will need to be "skipped" and were in C:\Program Files (x86)\Autodesk. Some where in C:\Program Files\Common Files, and some were in C:\Program Files\Autodesk. So once you know the locations of these files, you want to open up CMD and make sure you are in the administrator account, or right click and run it as an administrator.

 

In CMD, you want to input "CD.." and press enter, and likely do this twice until you get back to the root of the C: drive. Once there you need to navigate to the first of the stubborn folders so for example, to get to the program files (x86) location you want to input what is in the quotations "cd Program Files (x86)" and press enter, you are now in the program files (x86) folder in CMD. from there type in "dir /x" and it will list the directories of everything in the folder. Now we already know the folder "autodesk" that is located in "Program Files (x86)" cannot be deleted, this is because autocad has ownership and permissions over the files. So do your research and make sure you understand these next two steps as this is what allows you to delete the folders.

 

Step 1, take ownership over the folder using CMD. So while in CMD and in the Program Files (x86) folder you want to input "takeown /F "C:\Program Files (x86)\Autodesk"" (NOTE that the C:\... location is in quotation marks, this is important or the command will not work) and press enter. You should see "success" below. Great, you now have ownership of this stubborn file! You will have to do this for all of the stubborn folders or files, there were several.

 

Step 2, take permissions over the file using CMD. So again, while still in the Program Files (x86) folder in CMD you want to input "icacls.exe "C:\System Files (x86)\Autodesk"" (NOTE that the C:\... location is in quotation marks, this is important or the command will not work) and press enter. You should see "successfully processed 1 file" or something along those lines. Great! Now you have permissions over the file. 

 

Step 3, leave CMD open but go back to your regular file explorer and navigate to C: drive, open System Files (x86), and select the Autodesk folder but do not open it, and then [shift] [delete] and it should delete now! Now you have to repeat those steps for all of the stubborn files, most stubborn files are sub folders within a folder, but the folder will not delete because of the sub folders so you might have to enter the folder in CMD and takeown and acacls to the sub folder, but for most you just find the main "autodesk" or "autocad" folder and delete the sub folders with it rather than going sub folder by sub folder. 

 

There was 1 really stubborn file though, I will try to explain this as best as I can. I believe it was in "C:\Program FIles\Common Files\Autodesk" and was a .dll. This one would not delete because "explorer.exe" was running the program. So make sure you have CMD still open, and then you have to navigate into your task manager normally (ctl + alt + del) and under processes find Windows Explorer, right click and end task. This will give you a black desktop with no task bar at the bottom and your file explorer will disappear. DONT PANIC everything is still there and working. Now in CMD you want to navigate to the folder location....  cd.. cd.. until back at the root of the C: drive, then "cd Program Files" followed by "cd Common Files" and then "dir /x" to confirm the autocad folder is there and it will display the directory which will be several letters and usually a ~1 or something at the end of it. What you want to do is highlight that directory, right click at the top of CMD and under [edit] click [copy]. Now back in the CMD prompt input "rmdir /q /s " and then right click on the top of CMD, click [edit] and click [paste] and then press enter. The directory should now be deleted.

 

Then finally, open task manager again by pressing ctl + alt + del and under file select "run new task" and input "explorer.exe" and press enter. You should have your normal looking computer back, should have all the stubborn files deleted, and should be able to do a fresh install. Search your C: drive in your file explorer for "autodesk" and "autocad" prior to the fresh install to confirm you have removed everything. 

 

Sorry i have not gone into too much detail, this is at the edge of what I am capable of on a computer and I am going off of my memory from tackling this over the last couple of hours. It is a quick and relatively easy process once you understand what you're doing. But do some reasearch on using CMD prompt, how to navigate directories, look into the rmdir command, look into the takeown command and look into the icalcs command. I take no responsibility for anything anyone might do to their computer while trying to follow this. Simply put, it can be done but you will have to figure out what it is that I am very briefly and poorly explaining above.

Mensaje 98 de 125
aaron.krueger
en respuesta a: kev_fullerton

This has helped me, incorporate into a powershell script or PSADT deployemnt:

# Path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F8C64551-A826-4185-9699-FAC37661A7EB}
        # DisplayName: Autodesk Genuine Service
        # DisplayVersion: 5.1.0.135
        # UninstallString: MsiExec.exe /X{F8C64551-A826-4185-9699-FAC37661A7EB}
        Stop-Process -Name GenuineService -Force -ErrorAction SilentlyContinue
               
        ## Cleanup files so Autodesk Genuine can be removed
        If(Test-Path -Path "C:\ProgramData\Autodesk\Adlm\ProductInformation.pit")
        {
            Remove-Item "C:\ProgramData\Autodesk\Adlm\ProductInformation.pit" -Force -ErrorAction SilentlyContinue
            $UserProfiles = Get-WmiObject Win32_UserProfile | Select-Object -ExpandProperty LocalPath
            ForEach ($Profile in $UserProfiles) {
                Remove-Item "$Profile\AppData\Local\Autodesk\Genuine Autodesk Service\id.dat" -Force -ErrorAction SilentlyContinue
            }
        }
        Execute-MSI -Action 'Uninstall' -Path '{F8C64551-A826-4185-9699-FAC37661A7EB}' -parameters "/qn"
        Stop-Process -Name message_router -Force -ErrorAction SilentlyContinue
Mensaje 99 de 125
iarregui1
en respuesta a: tomas.owen

Thanks man. First link worked for me for both of them (I had 2 Genuine autodesk service apps), I had to remove two times the id.dat file. By the way, I waited the 2 weeks and nothing happened. Autodesk = Malware.
Mensaje 100 de 125
mikahb4KRMZ
en respuesta a: EricsUsername

Had Inventor 2023 decide to no longer start.  Have uninstalled and reinstalled to no avail.  So now trying to uninstall everything and reinstall, stumbled on this gem.  What an absolute catastrophically bad design from Autodesk.  "You can't uninstall it but don't worry it will take of itself in a couple weeks..."  Really?  I suspect the goal is to make sure nobody is running software without paying licenses.  But this is not the way.

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