Find out which autodesk-account a serial number is linked to?

[chroma123]

Hi

My license for 3d studio max is fine, but my colleague's isn't. He just got a new computer, but we really can't find out on which autodesk account we can find his serial number. As I understand, he must log in to this account and download max 16 from there. I thought we had more products on this account, but I can only find the one that I am using.

We have his serial number that he used on the old computer, but I'm not writing that here. He has work waiting, so we should try to figure out this quick. How can we solve this?

[Otto]

Hello chroma123

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Alessandra.G · Accepted solution]

Hi @chroma123,

Could you please send me a private message with the e-mail address and the serial number of your colleague?

I'm looking forward to hearing from you.

Regards,