My computer crashed so I lost all of my applications. I tried to download Autocad 2017 and everything appears exactly as it did when I downloaded it before, but the only components or products that are available to be installed are the CAD Manager Utility Control and LMTools Utility. I don't see Autodesk Autocad 2017, Recap 360 or any of the other components. When I finished installing, the Autocad icon doesn't even appear on my desktop and when I open the two installed products it says that there is no autodesk based product key in registry. Why am I getting this issue? How do I get around this issue to once again reinstall the full version with the necessary components?
Solved! Go to Solution.
Solved by natasha.l. Go to Solution.
Solved by Mark.Lancaster. Go to Solution.
There's a couple of ways to properly download and install your Autodesk product to your machine. Please review this article and the solution it provides.
If the installation does fail using the preferred methods, please post your installation log file here so we can review it.
Posting info: Sometimes the installation log file contains the serial # that was assigned to you. Open your log file using Windows Notepad and perform a search on "/SN". Depending on the number of installation attempts, your serial # may be located throughout the log file. If present, remove or "X" out your serial # prior to posting.
Good luck on your installation and report back on your progress.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
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Hello @csduhaney,
It seems like you had a systems crash in that case, you should follow the steps below to clean uninstall & reinstall properly.
Let us know if you have successfully installed and activated after following these steps.
Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Hello @csduhaney,
Did you give any of the suggestions try? Let us know if you need some more assistance.
Thank you.
Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
It took me a while and a minor error with downloading one of the files, but I tried this method of installation and it worked. Thank you very much!