Existing account changed to STUDENT account

[PATRICIACARRUTH954]

What if a current student has an existing account?  When I try to "Get Started" with the products I need (via the Education tab) it asks me to SIGN IN and when I do it loops me back to the Education>Products page and then gives me an error:  Apologies for the delay / Open a private window or incognito window and try again.

I have done this... same result

I have restarted my computer... same result

I have tried MICROSOFT EDGE instead of CHROME... same result

Is there something I am missing?

[LeoWarren-EDU]

Hi @PATRICIACARRUTH954,

Please reach out to Educational Support who will be able to investigate further, if you have any further issues please don't hesitate to reach out here.

All the best,