Error message when running exe https://wi.prd-1.delivery.autodesk.com/webinstall

[Anonymous]

When I click on the exe file to install Revit i get a dialog box that says "Something is preventing the software from downloading. Please contact your system administrator"

[natasha.l · Accepted solution]

Hello @Anonymous, 

If you are using the Install Now method of download that displays this error, you want to try a more reliable method called the Browser Download.

I have listed some steps to prepare your system for download and installation in case you run into a problem. 

1. Conduct a Clean Uninstall of the previous installation & use the MSfixitTool to complete it
2. Reboot the computer, make sure apps are not auto running in the background 
3. Log in as Administrator (check your permissions, full control) or create a new profile
4. Make sure you have an uninterrupted high-speed connection to the internet & try adjusting your LAN  & proxy settings etc.
5. Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter (Windows)
6. Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
7. Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[mdavis22569]

HI @Anonymous 

Have you seen the following AKN article about this error:

https://knowledge.autodesk.com/support/3ds-max/troubleshooting/caas/sfdcarticles/sfdcarticles/Something-is-preventing-the-software-from-launching-Please-contact-customer-support.html

You want to try using the Browser Method from either your Account Manager or AVA

What version of Revit are you trying to install? 

[prinon960]

prinon debnath