Education License not Working

[sharath.menon2019]

I installed Fusion 360 after getting my request for Education License accepted. But after I installed it, in the license information it displayed "Personal-Not for Commercial Use". I reported this to the customer service and apparently I somehow got a Personal License instead of Education license (even though I did not apply for it). So they proceeded to cancel it in order for me to be able to use my Education License. But now it displays "Subscription Expired". I have tried clean uninstalling and re-installing but nothing seems to work. In my products and services section it still shows Fusion 360 is under Personal License. Please help me out.

[sharath.menon2019]

I installed Fusion 360 after getting my request for Education License accepted. But after I installed it, in the license information it displayed "Personal-Not for Commercial Use". I reported this to the customer service and apparently I somehow got a Personal License instead of Education license (even though I did not apply for it). So they proceeded to cancel it in order for me to be able to use my Education License. But now it displays "Subscription Expired". I have tried clean uninstalling and re-installing but nothing seems to work. In my products and services section it still shows Fusion 360 is under Personal License. Please help me out.

[leowarren34]

Hi @sharath.menon2019,

Have you requested Fusion 360 from the Product page: https://www.autodesk.com/education/edu-software/overview

Next check https://manage.autodesk.com/,

Make sure you see Fusion 360 under Products and Services and that Education is underneath (like shown below):

Let me know how this goes

[sharath.menon2019]

Hi @leowarren34 , turns out it was a technical issue after all and the customer service resolved it within 2 weeks. Thank you for your help and concern.

[mdavis22569]

Can you tell a bit more about how it was resolved ...and then accept the solution so others will know?