E-mail verification link is expired

[dnf07]

I'm attempting to download the free version of AUTOCAD for university and my account won't verify? - The email link is saying it's expired & when I try to resend the email it just doesn't resend so obviously I cant activate my account and download the student autocad.

[DarrenP]

Autodesk doesn't handle account verification that is documented here: https://damassets.autodesk.net/content/dam/autodesk/www/industries/education/docs/edu-verification-c...

you need to contact SheerID: customerservice@sheerID.com

[natasha.l · Accepted solution]

Hello @dnf07, 

Thank you for posting. I am sorry to hear that. Please try to conduct the steps below. 

1. Restart your computer
2. Temporarily disable security settings like Antivirus, Firewall, VPN & UAC on your Windows operating system
3. In the setting section of your browser, disable pop-up blockers and allow access to all "autodesk.com" sites (other sites may include)
4. Use a different Browser or Clear the History section of your browser, "Clear browsing data" delete cookies, cache, and history
5. Copy & paste the URL in the browser 
6. The sender email is: noreply@autodesk.com

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.