Installation & Licensing

Installation & Licensing

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Observer
4 Posts
Post 31 of 51

Re: Download Issue - Access Denied

05-07-2013 07:04 PM in reply to: joane.bonghanoy

Thank you Joane for the prompt reply, will download shortly.

 

Regards,

tteulilo

Observer
4 Posts
Post 32 of 51

Re: Download Issue - Access Denied

05-09-2013 12:51 PM in reply to: joane.bonghanoy

Please help,

 

I downloaded the file for 64bit...all 4.2gigs and when trying to install it gives me error "Product download consist of multiple files. At least one file is missing or has not been downloaded yet"

 

any suggestion?

 

thank you for the continiues support....

 

Community Manager
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Post 33 of 51

Re: Download Issue - Access Denied

05-09-2013 01:57 PM in reply to: tteulilo

My apologies Teu as the AutoCAD Design Suite Standard actually contains two parts, one of which was left off of the previous post.

 

With that being said, both parts as well as most current + supported previous version download links can be accessed directly from Matt, our Virtual Assistant.


Specifically / from the previous link: Click on the ASK button to the left -> Download and Installation -> Software Download Links -> I need to redownload my product.

Observer
4 Posts
Post 34 of 51

Re: Download Issue - Access Denied

05-09-2013 02:13 PM in reply to: philip.s

Thanks Philip,

 

Now downloading part 2....just quickly on the instruction it says to create a folder to download both parts into when completed, click on the EXE file only? 

 

can you confirm as i can see both files as exe..i assume to open part one and it should pick up part two and consolidate?

 

appreciate your assistance.


Thank you

Community Manager
2477 Posts
614 Kudos
319 Solutions
Post 35 of 51

Re: Download Issue - Access Denied

05-09-2013 03:13 PM in reply to: tteulilo

Sure thing Teu! Confirming that you would only need to open the part 1 .exe as it will automatically pull content / initiate the subsequent download parts.

Community Visitor
1 Post
Post 36 of 51

Re: Download Issue - Access Denied

07-31-2013 07:19 AM in reply to: tteulilo

Yet another user with the same error, just purchased Sketchbook pro 6 and I can't download it.

 

Very disapointng that this error still exists considering how old this thread is.

Community Manager
2675 Posts
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Post 37 of 51

Re: Download Issue - Access Denied

07-31-2013 07:45 AM in reply to: luigifreak

Hi luigifreak,

 

Apologies for the inconvenience.

 

Here are the download links for Sketchbook Pro 6, both Windows and Mac versions:

 

Sketchbook Pro 6 for Windows

 

Sketchbook Pro 6 for Mac

 

Best regards,



Camilo Lemos

Community Visitor
1 Post
Post 38 of 51

Re: Download Issue - Access Denied

10-10-2013 12:07 AM in reply to: drb7

I'm having the same problem trying to download Sketchbook Pro 6

Community Manager
2477 Posts
614 Kudos
319 Solutions
Post 39 of 51

Re: Download Issue - Access Denied

10-10-2013 05:13 PM in reply to: Glockers

Welcome to the community Alexander!

 

You can download SketchBook Pro directly from Matt our Virtual Agent.

 

From Matt: Download and Installation -> Software Download Links -> I need to redownload my product

Observer
3 Posts
Post 40 of 51

Re: Download Issue - Access Denied

04-20-2014 06:11 PM in reply to: philip.s

Our nonprofit organization received two donated licences and we used them to acquire the following:

 

Autodesk Product Design Suite Premium 2014

Autodesk Entertainment Creation Suite Ultimate 2014

 

I am running into the same problems others report: access denied.  I have tried three different PCs, all three (current) major browsers, disabling firewalls and antivirus, flushing cookies, you name it: no help.  I have been around and around with "support" and continue to receive nothing but boilerplate responses full of things I've already tried.

 

I tried the trial download suggestion and was at least able to download installers, but there were problems there as well.  I could only find the 2015 version of  Entertainment Creation Suite, and while our serial number worked the product key (for 2014) did not.  I then downloaded the 2014 Product Design Suite, and tried to install Inventor, and encountered the same result: serial number ok, product key not (even though both were for 2014).  So I tried to proceed with the Inventor 30 day trial, but received a connection error and setup shut down.  After that, retrying setup produced an error that files already existed and it stopped-- so I'm assuming I would have to redo everything from scratch.

 

...

 

This is nuts.  So question is: how do I obtain our software???

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