Installation & Licensing

Installation & Licensing

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Observer
4 Posts
Post 11 of 51

Re: Download Issue - Access Denied

10-15-2012 03:52 PM in reply to: drb7
Hi, no I cannot download the trial version either. I could only get the US trial version to download but need the Australian license. Any other suggestions? I have enabled cookies, turned off firewalls and upgraded to Mozilla. Still nothing
Community Manager
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Post 12 of 51

Re: Download Issue - Access Denied

10-15-2012 04:31 PM in reply to: nicholls87

Hi Kerryn - the software is actually the same / there is no difference between the trial and commercial versions or US and Australia for that matter. You mentioned that you were able to download the US trial version. Were you able to install it and or did you then run into an activation issue?

Observer
4 Posts
Post 13 of 51

Re: Download Issue - Access Denied

10-15-2012 05:28 PM in reply to: drb7
Hi, the US version is installed and working fine. I just noticed in the first part it says that trial is to be used by people in canada and us only. I am in australia and have purchased an Australian copy that won't download. I don't want to get audited and was hoping that the Australian version that I paid for would just work. I tried disabling all the firewalls. The computer is brand new, could there be default settings blocking it perhaps?
Alumni
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Post 14 of 51

Re: Download Issue - Access Denied

10-15-2012 07:22 PM in reply to: nicholls87

Hi nicholls87:

 

I have tried contacting you on the phone number we have on record but there was no answer. Smiley Happy

 

First of all, my apologies for the inconvenience. If the link included in the confirmation email is not working, one of the alternative for you is to download AutoCAD LT for MAC from our online Store download page. Make sure that the requested information  (order number/password or  email address/5 digits of your credit card) is correctly entered.

 

Another one is to use this link I have generated for you. Please note that it is valid only for 3 days.

 

AutoCAD LT 2013 for MAC

 

Since ythe product was ordered on-line and there's no media included, I would suggest that you save a copy of the software in a thumbdrive or burn it on CD/DVD.

 

Now, with regard to downloading the trial version, what's important is the serial number you put in to activate it. As long as it is to be used and has been correctly registered to the country you purchased it from, you shouldn't worry about getting audited. 

 

I hope this clarifies.

 

Let me know if you have any further questions.

 

Best Regards,

 



Arlin Bibat
Observer
4 Posts
Post 15 of 51

Re: Download Issue - Access Denied

10-16-2012 05:40 AM in reply to: nicholls87

Thanks to everyone on this helpful forum. You have been quick helping me download my product and now I am one very happy customer! Smiley Happy

I used the download link you pasted, put my serial number in and registered the product. It seems to be working fine now so thank you so much again Smiley Happy

I can now say 'access granted'

Observer
3 Posts
Post 16 of 51

Re: Download Issue - Access Denied

10-29-2012 08:30 PM in reply to: camilo.lemos

I have also purchase the AutoCad LT 2013 English Mac OSX and I also get access denied!

$2000 and 48 hours later, few emails from the Autodesk support, and nothing is working!!!

I can't safe the file, it doesn't open, I am so frustated!

 

Observer
3 Posts
Post 17 of 51

Re: Download Issue - Access Denied

10-30-2012 03:23 AM in reply to: arlinpega.bibat

Can you help me as well, I have the same problem with the access denied!

Autodesk Support
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Post 18 of 51

Re: Download Issue - Access Denied

10-30-2012 04:06 AM in reply to: jlaburch

Hi jlaburch,

 

Welcome to our forums.

 

Sorry about the inconvenience. Please try to download AutoCAD LT 2013 for Mac with the below temporary link:

 

AutoCAD_LT_2013_English_Mac_OSX

 

Please note that this link will be valid for the next 72 hours only. Use the serial number and product key you received by e-mail to activate the product. 

 

If you are still unable to download, install and activate the software, please send me your serial number by Private Message, so that I can troubleshoot the issue. To do so, click on my username (simona.golisciano) and then 'Send this user a private message'.

 

Regards



Simona Golisciano
Observer
3 Posts
Post 19 of 51

Re: Download Issue - Access Denied

10-30-2012 08:26 PM in reply to: simona.golisciano

Thank you, thank you, thank you!

It's all working now!

I was about to return my purchase! 

Looking foward to enjoy the AutoCad in my mac now!

Community Visitor
1 Post
Post 20 of 51

Re: Download Issue - Access Denied

11-19-2012 10:46 PM in reply to: philip.s

I have the same problem. I have just purchased a copy of Autocad Lt 2013 and it says Access Denied!!!

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