Don't have access to any software with education access

[navinsAMLSE]

Hi,

I try submitted my request for education access and haven't got verification email back, but i got error warning "Our records indicate that your eligibility for educational access to Autodesk products  has been confirmed and your  account status updated" but when I go back to dowload program or try to use it, it lend me back to Screenshot_2  "Get started"  and it keep looping between the two page, i can't summit anything and don't have access to any program.

I already try contract Autodesk Educational Support on the website but haven't got anything back yet.

Please, help me solve this issue

Thank you.

[mdavis22569]

So after you do the 2nd image .... let's get started what happens? 

[rushabhthakkar_910]

@navinsAMLSE, Create a support case from here..!! (https://www.autodesk.com/education/support)

Click on the question mark and type Create support case..!! 

[navinsAMLSE]

Thank you for the reply.

Every time i press "GET STARTED". 

It goes to the page where i fill all the information and say  "Our records indicate that your eligibility for educational access to Autodesk products  has been confirmed and your  account status updated"   when i try to confirm

[mdavis22569]

So I'd put in a support ticket to see what's missing for you to get final approval parts

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-c...

Also @LeoWarren-EDU  is this something you can help with? 

[navinsAMLSE]

I did create a case 3 day ago but but not it leading me straight to Autodesk assistant and can't create a new case now.

So not sure how to create new Case again.

But my case is "Case 19844079" If it help with anything.

Thank you for the reply

[mdavis22569 · Accepted solution]

So another thing I saw someone do

They created a new account, and they got it all set up quicker 

[mdavis22569]

@navinsAMLSE  I also tagged one of the Educational Support guys .. so he can look too

[navinsAMLSE]

Thank you i never though about that, i going to create a new acount and keep you update if it work.

[LeoWarren-EDU]

Thanks for the ping @mdavis22569.

Hi @navinsAMLSE,

I've found your case and it appears to be an issue we are aware of - I've forwarded your case to education support who will reach out to you soon.

All the best,

[mateusz_nalej]

Hi
Did you manage to solve your problem, I have exactly the same and I have no idea what to do anymore?

[mdavis22569]

@mateusz_nalej  

Did you do what was suggested for what worked for them?

"They created a new account, and they got it all set up quicker "