Didn't receive Product Key and Serial Number email

[suryenn.1995]

I subscribed to the 3ds Max Indie plan (Order No: 1159891784339) on November 20, 2024, and received the confirmation email. However, I still haven’t received the activation details or download instructions.

I’ve already contacted support (Case #23376540), but I haven’t received any response. I didn’t expect such delays from Autodesk. This issue has cost me significant time and money, and it’s impacting my work. What's the solution for this

[mdavis22569]

Hi @suryenn.1995 

I'd look in your account portal and see if you see the product

and you likely have a named user activation. Using your Autodesk ID. 

[suryenn.1995 · Accepted solution]

Hi @mdavis22569 

Thanks for the response! I was doing the same but there wasn't any product in my account. A few hours back Autodesk sent an email saying now they had successfully linked the product to my account. I'm glad I got the production finally! But the time that took to link the product is very slow!!!!

[mdavis22569]

Oh not a problem .. happy to help where I can.

So you should be able to get in and running now? 

[suryenn.1995]

Yes, I got the licence and I have started using it