Hi kris145y,
Sorry to hear that you are having problems with your installation. I would like to suggest Re-downloading the installation files.
First, delete the folder c:\Autodesk.
Then to download try the following:
- Click on the following link to access the Autodesk Virtual Agent
- Click on Download Links
- Click on Revit Products
- Then on Revit
- Select the appropriate product and click the link to download. Note: Revit 2016 64bit requires two files to downloaded. You will need to download and activate each link separately. I would also verify the sizes of the downloaded files – one is 2.0GB, the other is 704MB.
Sometimes it's necessary to perform the following steps to assure a successful installation:
- Make sure you Logon to your computer as an Administrator.
- Empty your TEMP folder. To open the TEMP folder type %TEMP% in the address bar of Windows Explorer and hit Enter. Delete all the contents of this folder. Don't worry if deleting doesn’t remove everything by skipping files.
- Disable your Antivirus software. All Antivirus programs are different. You may need to consult your Antivirus website to learn how to temporarily disable your service.
- Disable UAC. The following link will instruct you on how to disable UAC:
Turn User Account Control on or off
Double clicking on either file will begin the installation process. Please respond back if this worked.
Regards,
BJ.C
Technical Support Specialist