Custom Install doesn't have Network License option for secondary admin

[J.CoxE8H9S]

Hi!

When I try to create a Custom Install package, I'm only given the option to select Autodesk ID and not a Network License option (see screenshot below). However, my colleague has both options. He's the primary admin and I'm a secondary admin on our subscription. Is this option only available to the primary admin?

Thanks,

Jonathan

[natasha.l · Accepted solution]

Hello @J.CoxE8H9S, 

I would reach out to the support team for Account Management, you should have access to the "Network" option. 

Go to the Contact Support site, Home > Post-purchase support > Subscription management. 

To generate a network license from Autodesk Account, you must be an account administrator or a contr...

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Djacob62]

I know this thread is over a year old but did you find a solution?

My Team has two secondary admins.  One can see the network license option and the other cannot but they are both assigned to the same products.

[niall_beard]

Has anyone tried to get a fix for this. Autodesk support is completely useless. With countless emails they cant understand what i need.