cannot install autodesk desktop connector

[nstevelmans]

Hi all,

I want to install the desktop connector but i get failure.

There is a problem with the windows installer package

Windows 10 (1709)

Any ideas

[Mark.Lancaster]

@nstevelmans

This is not an Inventor issue and should be posted in the Installation and Licensing forum.

Can you check to see if there are any logs in your personal temp (%temp%) folder around the time you started your installation.   In addition have you disable your anti-virus and set Windows User Access Control (UAC) to never notify?

[nstevelmans]

Hi, you are right wrong forum.

Could not find the product so i posted it in inventor.

I have a log file something to do with msi installation cannot make any sense of it.

Antivirus and user control turned off.

[Mark.Lancaster]

@nstevelmans

Your log appears to be pointing to a code that requires your machine to be reboot first before this can be installed..  Have you rebooted?

[nstevelmans]

Nope restart was no solution,

I am afraid it has something thing to do with my windows 10

[Mark.Lancaster]

@nstevelmans

Ensure that Windows Installer service msiserver is started and running

[Anonymous]

Hi all, I had the same error message on a user's computer with version 6.2 an 6.3, and I found a solution!  I launched regedit and look for all the registry keys containing the string “Autodesk Desktop Connector” and found 2 of them. Then I removed these keys and their containers. There was an older version previously installed and after uninstalling this version, these keys were still present.  After this, the installation terminated successfully!